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Forum Discussion
Solved
Firmware 2.3.1.100
I am not sure what to say about this new firmware. My parents alway taught me, “If you don’t have something nice to say, then say nothing at all”. Yet, I was also taught, “if you have a probl...
All,
We have received a list of comments from Flash008 and are reviewing them. Please note that there is nothing in the world that makes us happier than seeing happy and satisfied customers and users of our products. At NTGR, we take pride in our products and seek to please our customers.
In regards to the response that MrJosh provided, his point is that Orbi Pro was designed to be a DIY product for business owners that are not network engineers. I has the features to meet the needs of that group of users. But it looks like the success of the product, has resulted in unforseen expectations for features such as SNMP or Syslog which is not something that a small business owner would require.
in other words, Orbi Pro was not meant to replace a product like our WAC540 that has all kinds of bells and whistles.
Please bear with us as we are going through all the comments received which is a summary of all of your points and we'll have a dialogue and work through them.
Finally, we are doing our best to wow our customers, but please don't interpret this as commitment to implement features.
Orbi Pro Product Management
I made a post yesterday about many of these issues yesterday in the regular Orbi forum because this one was down for the past few days.
They supposedly moved it to this forum, but I can't find it, and when I click on it in my profile it just brings me to the main forum.
I agree w/ everything you're saying esp related to the SSID issues. Auto updating seems to be another common complaint that Netgear shruggs off and says we've installed the firmware incorrectly. Sorry. No. In the GUI when it's selected it's still in place according to the command line, so it's a Netgear problem not a user issue (at least in my case).
I have spent at least 3-4 hours fixing broken IoT and smart devices devices because of this SSID garbage. I still can't get my Fujitsu scanner back up and working correctly, and I spent an hour with it alone this morning.
They clearly don't care what customers for these products on their "higher" end want/need. People have complained about this SSID stuff for as long as I've owned the product. I should've sent this stuff back as soon as I realized a work around was needed to create separate SSIDs for 2.4GHz and 5GHz. THEN they take away the work around, but add the feature to WiFi 2??? Why not add it everywhere. Not everyone wants all these SSIDs floating around. Now I have to have one that is Admin for the main channel and then my 2 network names on the secondary.
The whole thing is just ridiculous. If they can't get simple stuff like this right then I'm left to wonder the security of this thing.
At this point, after the time I've wasted over the last week or so, I want them to buy this setup back from me. I don't want their product anymore.
Maybe we need to see if there are any class action lawyers willing to take this up?
I propose we start and over/under pool on how long before anyone from Netgear responds, and even gives lip service to our concerns...
Well, I am hoping within 2-3 days. But I would accept a week (especially if executive staff gets involved). I have decided to approach this from the bottom and the top. We must assume the Netgear staff that monitors this forum are lower level managers and technical staff. I have moved this concern to the office of CEO at Netgear. I intend to be persistent concerning this and will reach out continuously to the CEO, Marketing, PR and other Netgear BUs. I would assume, at some point, a top ranking official will finish their golf game and begin sending some emails, and making some calls.....
Then we wait, watch, and see what happens.
If nothing happens, then we all must accept this problem is company wide! And that observation should cement any opinions you have about doing any future business with Netgear.
I am hoping this is an isolated issue and limited to the BU handling this product.
I have worked in IT for 2+ decades. Most companies have a product manager that handles specific products (conception-to-market). This person should be able to engage very high-level Netgear people and "splash the water" to get something done.
So, let the games begin. Everyone can post their “bet” about “how long for response”. My bet will be 1 week to get something meaningful from Netgear. And not one of thier passive, copy/paste, useless, responses.
If any of you receive private messages from Netgear offering buy-back options. I would suggest you contact the CEO office and inform them. I support any resolution you choose as a free market consumer, but it would be shameful to accept a buy-back as this would only reflect Netgear’s position that “they have no intention of honoring the Orbi Pro product”.
Flash008,
In regards to the feature requests that are listed. They have been submitted to engineering and have been under review. I do not have a confirmation if they are planning on being implemented as we do offer wireless access points that support these features. At this time the Orbi Pro does not support SSID seperation on the wireless bands as well as VLAN support in AP mode as these features being requested are found in our access point products and not the Orbi Pro.
As for improvements with Orbi Pro with Insight, any features being implemented with Insight is handled by our Insight team who do not develop the firmware builds for Orbi Pro. Hopefully this helps.
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