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Forum Discussion

Aronsonstack's avatar
Aronsonstack
Aspirant
Oct 03, 2021

I have never been able to update firmware on my SXR80

Is there a way to manually update the firmware? Since we purchased this, we have never successfully updated. Either from the phone or from the web. We get an email immediately... "Netgear Account Ale...
DaneA's avatar
DaneA
NETGEAR Employee Retired
Oct 04, 2021

Aronsonstack,

 

Good day! :)  

 

Is there a way to manually update the firmware?

Yes, kindly read pages 140-142 of the Orbi Pro WiFi 6 user manual here and follow the instructions indicated.  

 

You can download the latest firmware version for the SXR80/SXS80 here. 

 

In our web portal, it says Chat Support, Phone Support, Online Case Entitlement... all EXPIRED. This was purchased in May or June.

The SXR80/SXS80 comes with a 90-day complimentary technical support upon date of purchase from a NETGEAR Authorized Seller.  This is indicated on page 3 of the SXR80/SXS80 data sheet here. 

 

 

Regards,

 

DaneA

NETGEAR Community Team

quagmire1's avatar
quagmire1
Luminary
Oct 04, 2021

DaneA 

The download link you provided still contains a broken link (i.e., ".zip" needs to be appended to make the link work). Can you contact the correct person to get that fixed? Thanks!

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