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Forum Discussion
New - SXK30 Series Firmware Version v4.0.1.100 Released
New Features: 1/27/2022
Supports the Insight Business VPN add-on service when managed through Insight.
Known Issues:
After updating the router firmware, existing clients can be steered t...
Wanted to upate this as this is still happening. I left my SXR OFF for past few days and put it online today and again, I could not get in to the routers web page using MS Edge and the known password I gave it. The log in input window would refresh and input boxes would return as blank. I had to use the recovery method and input the router serial # to get in.
After getting in I looked at the Logs and found the following:
[admin login] from source 192.168.0.100
[DHCP IP: 192.168.0.100] to MAC address 70:85:c2:54:0d:7b
[Internet disconnected]
[admin login] from source 192.168.1.2
[admin login] from source 192.168.0.112, Wednesday, February 02, 2022 15:59:18
[admin login failure] from source 192.168.0.112, Wednesday, February 02, 2022 15:59:07
[admin login failure] from source 192.168.0.112, Wednesday, February 02, 2022 15:57:27
[admin login failure] from source 192.168.0.112, Wednesday, February 02, 2022 15:56:40
[admin login failure] from source 192.168.0.112, Wednesday, February 02, 2022 15:56:29
[admin login failure] from source 192.168.0.112, Wednesday, February 02, 2022 15:55:36
[admin login failure] from source 192.168.0.112, Wednesday, February 02, 2022 15:55:30
[Time synchronized with NTP server]
[Time synchronized with NTP server] Wednesday, February 02, 2022 15:54:15
[Time synchronized with NTP server] Wednesday, February 02, 2022 15:53:49
[Time synchronized with NTP server] Wednesday, February 02, 2022 15:52:53
[Initialized, firmware version: V4.0.1.100] Wednesday, February 02, 2022 15:52:36
IM going to be putting the SXR online as main host router behind a CBR750 in modem only mode and see how things go.
I'll check for this issue while its in router mode.
Hi
Here is my suspection
1. Is your Orbi Pro manged by Insight? If yes, the password in local will be overriden by Insight. Insight takes over the control. Configuration will be provisipned from Insight to Orbi Pro
2. CBR750 synced its configuration to Orbi Pro? I am not sure.
When you find you cannot login anymore, do you see SSID name is changed in your home?
BruceGuo wrote:
Hi
Here is my suspection
1. Is your Orbi Pro manged by Insight? If yes, the password in local will be overriden by Insight. Insight takes over the control. Configuration will be provisipned from Insight to Orbi Pro. What password would Insight put in it's place then on the SXR? I know that when I had Insight running, it was able to log in to it on that app, however I didn't try after noticing that I couldn't log in on the SXRs web page. I immediately went to the recovery page to get logged back in on the SXRs web page. I would presume that Insight app should not be changing the SXRs web page log in as it should remain as what was configured by a user using the SXRs setup wizard if a user is using this setup path.
2. CBR750 synced its configuration to Orbi Pro? I am not sure. I've removed the CBR750 from service as I believe that was not working correctly with the SXK system and other Orbi systems I have. I have put in place a CAX80 in modem only mode and will retest the SXK30 system again.
When you find you cannot login anymore, do you see SSID name is changed in your home? No SSID remained the same.
Hi
Insight cloud manages devices in a location with the same password.
Once device is adopted by Insight, Insight will provision the password to the device.
The password setting in Insight: see the bottom. There is a icon with "Locations". Select "location Configuration". Check "Device Admin Password".
In fact, when devices is managed by Insight. Users should always configure or montior devices via Insight, unless there some problems.
Your suggestion is correct. I think we should put some information to tell users the failure if AP is managed by Insight.
Please check if you can login now.
HI BruceGuo
Ya, After leaving the SXR in AP mode for past several days, managed to get this tested again today.
I could log in to the SXRs web page using my configured log in and PW set up while using a web browser and the factory setup wizard. No InSight app connected.
However after connecting both of my iphone and pad with Insight, seeing them configure the SXR and complete that. I could no longer log in to the SXRs web page using the PC and Web browser. 3 failed attempts takes me to the PW recovery page.
Yes, following the path in Insight: "Locations". Select "location Configuration". Check "Device Admin Password". I see where there is a difference in the PW. The previous PW was listed in this configuration and doesn't meet the newer PW requirements seen during the setup wizard with a web browser and PC. So I guess when I reset the SXR and walked thru the setup wizard, I generated a newer PW that met the new PW requirements using the setup wizard in the web browser page. Then with what was set previously in Inisight, was over writting the newer PW when I conntected to the SXR wit the app.
I then changed the previous PW seen in the InSight app and applied the change. I had to reboot the SXR to effect the change. After that, the PC and web browser and InSight app are now synced and accessible on both platforms.
Yes. I would request that a KB be generated regarding this Inisight app configuration behavior and include the path to the location configuration and ensure users understand how this app should work as well as information regarding PC and web browser log in configurations and what users should see and expect from both log in platforms when the InSight app is used.
Thank you.
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