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Forum Discussion
Not sure what is EOL on the webpage for SXK50
Orbi Pro SXK50 | WiFi 6 System | NETGEAR Support
On the above page it shows that "This product/software is end-of-life."
Not sure if this is referring to the hardware or software (Insight Premium Subscription).
Could someone please confirm?
Thanks,
Theo
8 Replies
This means the device can no longer be ordered new from the factory 8-)
Yes, extremely
poorunlucky information on the product life cycle in general - leaving to wrong assumptions and false actions.Really surprised on the EOL for it. It was just released in 2022.
EOL is when the factories are no longer abvle to manufacture an SKU, for example because some key components are not easy replaceable, or wores .. no longer available in the market.
Still, I really I don't appreciate hat Netgear still fails to publish inbdustry-standard product-life-cycle information in time. This includes the inability for maintaining making the LoV available along with the firmware and the many documentations (QSG, UG, ...).
Hello Theok,
And welcome to the NETGEAR Community! 🙂
End of Life means the device will no longer be available over the market but does not mean your warranty for hardware and support will be forfeited. Warranty starts the time you purchase and register the product. Usually for an Orbi Pro, it has a 5-year hardware warranty. Units that has been proven defective can be replaced with the same device from support within the duration of the 5-year hardware warranty. However there are different types of support warranty. Netgear gives a phone support warranty for only 90 days but should have the same duration of email or chat support warranty from how long your hardware warranty is. If there are issues on the software or firmware, more likely a patch firmware will be released after Engineering investigation even if the device is EOL. And if the issue is with security vulnerabilities, you may want to report it at Netgear security on the link below. You may want to earn extra income out of reporting a vulnerability on your Netgear device.
https://www.netgear.com/about/security/
Have a lovely day,
Rene D
Netgear Team
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