Forum Discussion

Initiate

Jan 09, 2021

Orbi firmware V2.6.0.108 no longer allows Orbi App connection

I let the Orbi insight app update my router and satelites to V2.6.0.108 and now i am unable to connect to my network through the local Orbi App. I have tried all troubleshooting steps(I could connec...

schumaku

Guru - Experienced User

Feb 08, 2021

Tonytonytony wrote:
I bought the orbi pro in Jan 2020, there was no mention that I would lose the “Free” monitoring capabilities via the app. I hope you have a disclaimer in place for all new Orbi Pro purchases, your clients would probably appreciate to know that the “free” monitoring is only valid for a year.. then it will cost them $$$ onwards. Not sure any home users would be purchasing your Orbi Pros knowing they would need to fork over extra $$$ later on. I’m using this for home and definitely not happy about the extra $$$ needed to be able to use an app to view my connections..

When reviewing the Orbi Pro SRK60 - AC3000 Tri-band WiFi System Data Sheet D-SRK60-7Feb19 - so dated 07-FEB-2019 - there is no mention of the subject Orbi App ... just the Insight.

Tonytonytony

Tutor

Feb 08, 2021

Here’s the instructions from the box

YeZ
NETGEAR Expert
Feb 08, 2021
Tonytonytony wrote:
Here’s the instructions from the box

You are right, in early days of OrbiPro, we used Orbi app, before Insight app was updated to support OrbiPro with remote management of features Orbi app does locally, and more (like 4th SSID) last year. Since then, we have asked users to start using Insight app instead, giving that future new function/feature support would only be available through Insight app/Cloud Portal.

You do have the option to only use the local web GUI of OrbiPro, without the need of using remote management function through Insight.