NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
kingswindsor
Feb 25, 2020Tutor
Orbi Pro - one node reverts to factory SSID and stops other nodes accessing internet
I've recently bought an SRR60 router and two SRS60 sattelites to replace a flakey Linksys Velop system that I lost patience with. All started well with the Orbi Pro but I am geting some unreliabilit...
- Jun 03, 2020
Just to close this one off in case it helps others.... The automatic firmware upgrade never worked for the router and both sattelites. I needed to download the firmware and do the manual install to the sattelites and then it worked reliably.
kingswindsor
Feb 25, 2020Tutor
Just adding some information to the above: when I connect to the (unwanted) factory SSID that connects to the internet, it has an IP address from the router's DHCP server. When I connect to the SSID I set, it connects with some random IP address with no router DHCP server identified.
So in a table:
Node Connection SSID Password Internet Connection DHCP Server
SRR60 router Connected to Modem New SSID As set in setup No None
SRS60 satellite 1 Wifi connection to Router New SSID As set in setup No None
SRS60 satellite 2 Wifi connection to Router Factory SSID Factory default Yes As set in setup
- RaghuHRFeb 26, 2020NETGEAR Expert
Hi kingswindsor
Welcome to the Netgear Community. Could you please check your SRR60 and SRS60 are running with latest FW 2.5.1.106? If not please update to the latest provide your updates.
We need debug logs to check what is happening in your network. Please access access your SRS60 by connecting directly thru LAN
https://<SRS60 IP address>/debug.htm
Click on the start capture.
Wait for the issue to happen
Save the debug log and share with us. You can upload debug logs into google drive and share me link via PM.
Thanks,
Raghu
- kingswindsorJun 03, 2020Tutor
Just to close this one off in case it helps others.... The automatic firmware upgrade never worked for the router and both sattelites. I needed to download the firmware and do the manual install to the sattelites and then it worked reliably.
Related Content
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!