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ORBI PRO first install - does not work - incredible lack of support
I bought an Orbi Pro 9 months ago because there was an offer on Amazon and I was buying a new home. Just in these days I am finally in my new home, and now trying to setup the Orbi. The 2 satellite ...
Hi
here is the report
- connections made as suggested
- My ISP Router IP was 192.168.1.1, I changed it to 192.168.1.2 just to be sure
- launched the new configuration from orbi app. Connect to ORBI wifi. Same result: orbi not found
- launched chrome on my phone pointing to 192.168.1.1: not found
- launched url 10.0.0.1: found, and finally with "advanced" option I can bypass the certificate error
- I finally get the configuration procedure via browser. The procedure also find my 2 satellites.
- at the end, I get a "table" that list the router and the 2 satellites, with the firmware version, then it say there is a new firmware, and download it for the router and satellite 2. Satellite 1 is listed as "not connected" even if it was found some minutes before.
- I try to reset the satellite, disconnect and reconnect its ethernet cable, after some minute its light become purple, the another minute, the light is blue (connected?) and the web page now show "waiting" on its line
- I refresh the page a couple of time, then suddenly the page does not work anymore, I get the netgear site, that say "you are not connected to your ORBI wifi".
- completely pissed, I disconnect the router from the ISP modem and bring it back where I want it to be; I reconnect it to the lan, but via a switch as it was before.
- some minutes later, on my smartphone, the page at 10.0.0.1 works again, and I reach again the firmware update page. I don't care about the missing satellite and I click "update all"
- I see a bar that slowly fills. At the end the page disappears and do not work anymore
- after many many minutes, the page reloads and show the admin login.
- I login into the page and find all the configuration options, but the second satellite is still missing.
another problem:
I can reach the router page at 10.0.0.1/index.htm with my smartphone, connected to ORBI Wifi, but I can NOT access this page for example from my pc even if it is in the same LAN as the ORBI Router, that is always connected also via ethernet....
can you help ?
thank you so much
Ginosergio
Ginosergio wrote:
I can reach the router page at 10.0.0.1/index.htm with my smartphone, connected to ORBI Wifi, but I can NOT access this page for example from my pc even if it is in the same LAN as the ORBI Router, that is always connected also via ethernet....
What LAN IP is the PC adapter configured to? It must be in the same IP subnet. With DHCP enabled, I would expect it does receive a correct IP config for the 10.0.0.x network, including subnet mask and default gateway.
My PC takes the IP from the TIM ISP Modem, and it is 192.168.1.100
now I understand that it cannot reach 10.0.0.1 that is a different net, but I have to keep it on 192.168
Can I configure ORBI to have IP 192.168.1.1 ???
That is the default IP, I also moved my ISP modem IP, to free that for him !
Thank you again for your huge help
Ginosergio
- No, this is the outer network for now.
You still can reach the moden (more the TIM Router LAN) from that 10.0.0.x network. It's in the route, the default gateway.Sorry I do not understand your answer
first step:
Can I put 192.168.1.1 as ORBI Router IP ?
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