Since updating our SRR60 router with 4 SRC60 sattelites to firmware 2.5.4.104, connected clients do not show up on the Insight App or Insight Portal. They are displayed on the router interface. Anyone else experiencing this after updating to this particular firmware?

BuckeyeDan, Can you try to disconnect one of the connected wireless clients then reconnect again to the SSID of the SRR60 and check if the wireless client still won't how up on the Insight App or Insight Portal? Also, have you already updated the Insight App to v5.11.19? Regards, DaneA NETGEAR Community Team

I had one of our wireless clients disconnected from the SSID and reconnected but it still does not show up on the app or portal. But it's not just wireless clients that are not showing up it's wired and wireless. Currently we have 10 wired clients and 63 wireless clients that show on the router interface but none of them show up as a connected client on the app or portal. The app is updated to version 5.11.19. Thanks, Dan

BuckeyeDan, I suggest you to open a support ticket with NETGEAR Support here at anytime for further investigation. Regards, DaneA NETGEAR Community Team

hi, is there any update on this issue? Today, I got upgraded to Netgear Insight Premium and I do not see any device that is connected to one of my Satellites. kind regards

Karl,Neither the Insight app nor the Insight web portal show devices connected to a satellite -all are shown (in Topography) as connected to the router. Also, while some satellites can conceivably be daisy chained to other satellite(s) before being connected to the router, all satellites are shown as connected to the router on both Insight web portal and Insight app.Many have complained about this and hopefully that will get fixed in the future. For now the only way to see what is REALLY connected to what is to log into the router itself via ___.0.0.1ID = admin (you can no longer change this if you use Insight)Password = password (unless you changed it, and you should!).Any changes you make there will be saved only until Insight wipes them out, reverting to what is in Insight cloud. Insight will do that any time you reconfigure or reboot the system via Insight. If there is any good news it is that both the Insight web portal and the Insight app use the same cloud database.Firmware updates are often seen and accessible on Insight long before seen on the ____.0.0.1. However, the success of early firmware update adopters has been spotty.Welcome. Hood luck.

Orbi Pro SRR60 not showing clients after 2.5.4.104 firmware update

11 Replies

DaneA
NETGEAR Employee Retired
Nov 12, 2020
BuckeyeDan,

Can you try to disconnect one of the connected wireless clients then reconnect again to the SSID of the SRR60 and check if the wireless client still won't how up on the Insight App or Insight Portal?

Also, have you already updated the Insight App to v5.11.19?

Regards,

DaneA

NETGEAR Community Team
- BuckeyeDan
  Tutor
  Nov 20, 2020
  I had one of our wireless clients disconnected from the SSID and reconnected but it still does not show up on the app or portal.
  
  But it's not just wireless clients that are not showing up it's wired and wireless. Currently we have 10 wired clients and 63 wireless clients that show on the router interface but none of them show up as a connected client on the app or portal.
  
  The app is updated to version 5.11.19.
  
  Thanks,
  
  Dan
  - DaneA
    NETGEAR Employee Retired
    Nov 23, 2020
    BuckeyeDan,
    
    I suggest you to open a support ticket with NETGEAR Support here at anytime for further investigation.
    
    Regards,
    
    DaneA
    
    NETGEAR Community Team

Forum Discussion

Orbi Pro SRR60 not showing clients after 2.5.4.104 firmware update

11 Replies

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