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Forum Discussion
Orbi Pro SRR66 Loses Wired Connections & Firmware Update
I am experiencing a great example of the typical problems with Netgear software. The INSIGHT mobile app says there's a firmware update available for my router, but it also says that the update ca...
There are to many features, functions, and work-around ideas coming together here.
whartonw wrote:The INSIGHT mobile app says there's a firmware update available for my router, but it also says that the update cannot be applied because Manual Update is turned off.
This is disabled if the Scheduled Update time window is configured on Insight. Don't ask me why - Netgear does have implemented this logic: Schedules Update enabled == Manual Update disabled. I've complained about this odd limitation a long time ago.
whartonw wrote:To turn on Manual Update, you must use the web interface for the router; this switch is found on the Advanced page, Administration, Firmware Update; once there, you must first run a Check for Firmware Update.
No. Correct answer to allow manual update in Insight is above: Disable the Scheduled Update. now you can update from Insight.
Using the local device Web UI is an undesired workaround. This allows Netgear to push different firmware to Insight managed devices than to locally managed devices. And prohibits the user from pushing incompatible firmware versions.
whartonw wrote:But the check says there's no new firmware available for the router; this result grays-out the Disable Automatic Update switch.
This is expected. The update isn't pushed neither to the Netgear download nor the local new firmware check.
whartonw wrote:So, in summary, INSiGHT says there's a firmware update available, but the router interface says there isn't.
Again, this is correct I'm afraid. There is a firmware version released to Insight only.
Confustion is pre-programmed of course - cause is the poor message "update cannot be applied because Manual Update is turned off". correct would be to state "update cannot be applied because Scheduled Update is turned on".
YeZ one of these "minor" changes which would make Insight much more user friendly - thank you for considering again.
schumaku wrote:There are to many features, functions, and work-around ideas coming together here.
whartonw wrote:The INSIGHT mobile app says there's a firmware update available for my router, but it also says that the update cannot be applied because Manual Update is turned off.
This is disabled if the Scheduled Update time window is configured on Insight. Don't ask me why - Netgear does have implemented this logic: Schedules Update enabled == Manual Update disabled. I've complained about this odd limitation a long time ago.
whartonw wrote:To turn on Manual Update, you must use the web interface for the router; this switch is found on the Advanced page, Administration, Firmware Update; once there, you must first run a Check for Firmware Update.
No. Correct answer to allow manual update in Insight is above: Disable the Scheduled Update. now you can update from Insight.
Using the local device Web UI is an undesired workaround. This allows Netgear to push different firmware to Insight managed devices than to locally managed devices. And prohibits the user from pushing incompatible firmware versions.
whartonw wrote:But the check says there's no new firmware available for the router; this result grays-out the Disable Automatic Update switch.
This is expected. The update isn't pushed neither to the Netgear download nor the local new firmware check.
whartonw wrote:So, in summary, INSiGHT says there's a firmware update available, but the router interface says there isn't.
Again, this is correct I'm afraid. There is a firmware version released to Insight only.
Confustion is pre-programmed of course - cause is the poor message "update cannot be applied because Manual Update is turned off". correct would be to state "update cannot be applied because Scheduled Update is turned on".
YeZ one of these "minor" changes which would make Insight much more user friendly - thank you for considering again.
YeZ, Thanks for your reply. I will pursue your suggestions.
As I did not get to pursue any work-arounds yesterday, the update was automatically applied over-night as scheduled (but did not solve the dropped wired connections issue). I was trying to get the update installed ASAP because of all the devices I don't have access to.
Next step, replace the router, I suppose.
Thanks to all for your consideration and suggestions.
Here is schumaku 8-)
Tell us more about what/how wired devices are conneced to the SRR60 (only? or also SRS60 satellites?) and the related network topolgy.
schumaku wrote:Here is schumaku 8-)
Tell us more about what/how wired devices are conneced to the SRR60 (only? or also SRS60 satellites?) and the related network topolgy.
Thanks for your reply.
There are 3 satellites, all connecting and working fine.
All the wired devices are connected to a 16-port switch which is connected directly to the SRR60 router, the only wired device connected to the router. There are some downstream devices connected to the 16-port via smaller switches, e.g., four NAS devices go through a 5-port switch back to the Big Switch at the router (so the NAS units can talk to each other without going though the large switch. All devices are Netgear.
When the wired devices dropped out, I first checked the (short) cable from the router to the switch; the cable was good, so in a hurry, I just changed out the switch, which didn't solve the probem.
Next I disconnected the switch from the router and connected a single device (an internet radio) to the switch. No signal.
During all this, all the wireless devices on my network, which are connected to each other and to the Internet through this same router, continued to function flawlessly.
The firmware update that I could not install manually was installed automatically overnight that first night, as scheduled; this update did not solve the problem.
Today, I changed out the router to a brand new unit, same model. Result: SAME PROBLEM -- all wireless connections present, no wired connections. So, new router, new switch, new cable from router to switch.
Tormorrow, first thing, I guess I'll be on the phone to Netgear...
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