Forum Discussion

Aspirant

Feb 11, 2022

Orbi Pro SXK30 guest splash page never launches

Orbi Pro WiFi 6 Mini AX1800 Mesh System FW = V4.0.1.100 Everything has been left as defult except the three SSID's I created. Enabled Guest Portal Network Enabled SSID Broadcast VLAN profi...

PossetBoy

Initiate

Feb 25, 2022

You are not alone, I have the same issue. My current setup is very similar to yours.

Orbi Pro WiFi 6 Mini Mesh System

FW = V4.0.1.100

Everything has been left as defult except the three SSID's I created.

Enabled Guest Portal Network

Enabled SSID Broadcast

VLAN profile Guest 40.

authentiation Mode = local

Password authentication = entered a password

Expiration 2 hours

uploaded my own logo at 200 x 200 ; but default logo also has the same issue

no redirected URL.

My installation is in a small public building with many of users. Apple products do not seem to work; but all types of Android and Windows devices are fine, and can see the logo, and login successfully. To me, this looks like an Apple security issue with the Guest network. I need a short term fix, so I'm using one of the other wireless networks as a Guest network, but without the logo and timeout features. I too would like a fix for this issue.

DavidGo

NETGEAR Expert

Feb 28, 2022

Hi JDWillmore , PossetBoy ,

Our engineering team are aware of the issue and working on a fix, a beta firmware should be available next week. Once the firmware is ready I will reach out via PM to get beta NDA agreement and provide download link.

Regards

DavidGo

BrainSuperGlue
Tutor
Mar 28, 2022
Hi DavidGo ,

Can I get a copy of the beta firmware for the SXR30 Mini, that fixes the issue with iOS devices trying to connect to the Guest Portal, and not being redirected to the Captive Portal page to enter the guest password.

Currently on latest FW : V4.0.1.100
iOS version 15.4 (19E241)

Thanks
- DavidGo
  NETGEAR Expert
  Mar 29, 2022
  Hi BrainSuperGlue , JDWillmore , PossetBoy
  
  The beta is available at [In Beta] SXK30/50/80 Beta Firmware Version 4.2.0.122
  
  [SXK30] Fixes guest portal sometime doesn’t pop-up
  
  Please let me know if you encounter any issues.
  
  Thanks
  
  DavidGo
  - BrainSuperGlue
    Tutor
    Mar 30, 2022
    Hi DavidGo ,
    
    I'm logged into Netgear Community, I've tried three different browsers but keep getting Access Denied for that link for the beta.
    
    https://community.netgear.com/t5/Orbi-Pro-Beta/In-Beta-SXK30-50-80-Beta-Firmware-Version-4-2-0-122/m-p/2208795#M49
    
    Please can you fix any access permissions to the beta.
    
    Thanks