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Forum Discussion
Orbi Pro WiFi 6 AX6000 terrible AC range and performance
I've been fighting with the new SXK80 system "NETGEAR Orbi Pro WiFi 6 Tri-Band Mesh System (SXK80)" for the last few days. tl;dr - I'm returning it today. I still have an RBK53 system that bl...
Hi Wizec
Could you please help us to provide more info?
- What is the distance between router and satellite? I mean the physical disatance between SXR80 and SXS80?
- Please share the firmware version installed on RBK53 and SXK80?
- Please provide RSSI value for the link status.
- Share the mode detail of your Apple TV and AC clients.
- Need your deployment diagram as well.
- And lastly we need debug files. Please go to https://< IP address of SXR80/SXS80>/debug.htm, Click on start capture and then wait for the issue to happen before saving debug logs. Send me the link to download via PM.
Thanks,
Raghu
Hi Wizec
Do you have any input for my previous queries?
You need to move around Satellites for the better performance.
The antenna is not same between SXK80 and RBK53.
So you need play with router and satellite placement.
Also make sure you only one Orbi Base in your network at a time. Dont put RBK53 router and Orbi 6 router at the same time.
Feel free to reach us if you have any questions.
Thanks,
Raghu
Thanks, but absolutely not. I spent half a day fighting this garbage. My time is with more than that to me.
I will not spend over $800 on a "professional" WiFi system upgrade that has admittedly worse antennas and WiFi range than a 4yr old consumer product. Get real.
I've already returned the product. I'm done with Netgear as a brand. First impressions are the most important. Netgear releases beta quality, inferior products and charges sky high prices.
Wizec wrote:I'm done with Netgear as a brand.
With a backpack of a life-long infrastructure experience including DEC, HP, HPE, Cisco, IBM ... there would not be many major networking brands left if I had abandoned each brand on the first impression or bug...
schumaku wrote:
Wizec wrote:I'm done with Netgear as a brand.
With a backpack of a life-long infrastructure experience including DEC, HP, HPE, Cisco, IBM ... there would not be many major networking brands left if I had abandoned each brand on the first impression or bug...
LOL
It's not the first bug. I and many members of the community fought Netgear for over 2yr just to get the AC generation of Orbis to work reliably.
I bought the "Professional" RBX82 setup wanting to upgrade to the benefits of AX now that I am upgrading my clients to AX.
The experience wasn't just "a bug". It's a host of bugs, including an egregious design flaw, admitted to by Netgear themselves that the antennas aren't as good as their 4yr old Orbis.
You can't fix bad antennas with firmware updates. It's logic. I'm not going to "upgrade" to a vastly inferior experience. I have a 4000 sq ft home and the RBK53 (finally) provides an excellent experience. I will research other vendors and find an AX solution worthy of my hard-earned $$.
Netgear knew they were offering an inferior experience when they decided to make the antennas worse. Now that the cat's out of the bag, and given my past horrible experiences with RBK53 for years, lesson learned. Netgear doesn't take the time to do things right - I'm out.
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