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Forum Discussion
Blackmolley
Aug 10, 2021Aspirant
Orbi RBK60
Hi, Have my RBK60 for quite some time existing of the router and 2 satellites. System works fine, strong wifi everywhere, but if I try to access the system with the Orbi app (ios) to see what is...
plemans
Aug 11, 2021Guru - Experienced User
It wouldn't be the first ISP supplied router that didn't function properly in bridge/passthrough mode.
Have you tried putting the isp device back in router mode and then put the netgear's IP address into the ISP device's DMZ?
- BlackmolleyAug 11, 2021Aspirant
hi,
I'm not that technical guy to enter IP adressen etc.
What I do know is I recently changed to a new ISP router and with both the old one and the new one I have this problem. It is also very well known that my Ziggo ISP router works perfectly with Orbi so I don't think that's the issue.
And because I can't see the Orbi system on my app is it then also impossible to update ? Or is there another way to update ?
And if an update doesn't solve the problem maybe I need to re-install the Orbi router and its 2 satellites ?
- plemansAug 11, 2021Guru - Experienced User
Blackmolley wrote:
. It is also very well known that my Ziggo ISP router works perfectly with Orbi so I don't think that's the issue.
If its very well known that it works perfectly, then you must not be having problems.
Otherwise, if you are having problems, then it might be worth trying the advise the people who help fix it recommend.
- BlackmolleyAug 12, 2021Aspirant
I want to remove the router and satellites from the system and re-install them.
Can I just push the reset button on all and than re- install or doesn't the reset button do the trick ?
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