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Solved
Issues with Orbi Pro SXR80 and SXS80
I recently upgraded my home wifi system to Orbi Pro 6, and it is working fairly well. However, I am having two main issues (which could be related). They are as follows: Firmware Update: I am un...
Welcome to the community! :)
Let us try this. Kindly follow the steps below:
1. Download the latest SXR80/SXS80 Firmware v3.2.3.100 here.
2. Disconnect your SXR80/SXS80 from the existing network.
3. Manually update the firmware of the SXS80 then afterwards, update the firmware of the SXR80.
4. Perform a factory reset on both SXR80 and SXS80. Then, reconfigure the settings from scratch in order to start clean using the latest firmware version.
5. Check if the SXS80 will connect via ethernet backhaul. Observe if the same problem will occur.
Regards,
DaneA
NETGEAR Community Team
Welcome to the community! :)
Let us try this. Kindly follow the steps below:
1. Download the latest SXR80/SXS80 Firmware v3.2.3.100 here.
2. Disconnect your SXR80/SXS80 from the existing network.
3. Manually update the firmware of the SXS80 then afterwards, update the firmware of the SXR80.
4. Perform a factory reset on both SXR80 and SXS80. Then, reconfigure the settings from scratch in order to start clean using the latest firmware version.
5. Check if the SXS80 will connect via ethernet backhaul. Observe if the same problem will occur.
Regards,
DaneA
NETGEAR Community Team
Thank you for the quick response. This is very helpful. A few quick questions are as follows (please pardon my beginner's knowledge):
- When you say disconnect from the network, do you intend for me to do that virtually through Insight? Or physically by disconnecting the Ethernet cables, including the one from the modem? Or both?
- Should I delete my network in the Insight app as well? Sounds like I need to set it up from scratch in later steps.
- Regarding the manual update, I can download the firmware but am having trouble logging in to orbilogin.com. It tells me that I am not connected to the wifi network. I believe I need to be able to access this in order to manually update the firmware. Can I do this manual update through the Insight Cloud Portal perhaps? I have access to that.
If I'm able to manually update the firmware, I can perform the factory resets and try to set up the network again.
Appreciate your help.
Will
- When you say disconnect from the network, do you intend for me to do that virtually through Insight? Or physically by disconnecting the Ethernet cables, including the one from the modem? Or both?
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