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Forum Discussion
Orbi Pro SRR60 admin page return 500 internal server error
Hi, I can't access the admin page of my SRR60, even from https://routerlogin.com/ or https://routerlogin.net/ or the assign IP address of the router. Try different browsers (both chrome & firefox) a...
Did you set a static IP Address on your SRR60? If yes, are you able to get replies when you ping it via command prompt?
If you are able to get replies from the static IP Address of your SRR60, try the steps below:
1. Disconnect the SRR60 from the network.
2. Connect a PC directly to it. Assign a static IP Address to the PC that is within the IP address range of the static IP Address set on the SRR60. For example: if you SRR60 has a static IP Address of 192.168.9.1, then set a static IP Address of 192.168.9.2 to your PC.
3. Try to access the web-GUI of your SRR60. You may also try to ping the static IP Address of your SRR60 again to verify.
But my firmware is V2.5.1.106 already, should I upgrade to V2.6.0.108?
You can upgrade the firmware to v2.6.0.108. Kindly read its release notes and you can also download it here.
Be reminded that with the release of Orbi Pro Firmware v2.6.0.108, the Orbi app can NO longer be used with Orbi Pro devices like the SRR60 & SRS60. This is NOT an issue and NOT a bug.
Orbi App is compatible to be used with Orbi Home Devices. For Orbi Pro devices, it is advisable to use the NETGEAR Insight app for management.
Regards,
DaneA
NETGEAR Community Team
Thanks Dane
I could ping SRR60:
and actually everything is fine except I can't access the admin page.
I will try to arrange a down time to do the steps.
Actually the Insight app shows my SRR60 is connected normally. But the strange thing is it always shows there are 12 connected device, same devices at all times even the users left and it still shows their mobile/ipad are online. We have at least 30 devices connected to it at the same time! Therefore I won't trust this Insight app and don't think it could replace Orbi app.
Thanks anyway
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