NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
500 Internal server error
On Jan 24th, I was working in the GUI of my RN204 just fine. I changed the retention policy on my volumes from the "smart", to 3 days, and quit.
On Jan 25th, I can't access the array GUI. It's reporting a "500 Internal Server Error".
____________________________________________________
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator at admin@localhost to inform them of the time this error occurred, and the actions you performed just before this error.
More information about this error may be available in the server error log.
____________________________________________________
- This RN204 is running ReadyNAS 6.10.4.
- I am able to log into the CLI, and it seems to be up. did a df -h, and none of the mount points are full.
- My ReadyDR jobs from the RN316 are still working.
- I tried to download the logs with RAIDar, but it won't accept the password (same username/password for the CLI works fine).
- I have not tried to reboot it yet, just in case it doesn't come back up.
This RN204 is my ReadyDR target, so I can nuke it without loosing any data. But, I would prefer to fix the issue, as resyncing it with my 316 will take days to complete.
What logs can I look at to start to figure out what happened to this thing? Would anyone from Netgear like to look at this NAS?
There seem to be BTRFS errors that might be resolved by doing a Factory reset. Another one is that your Data volume at the time might have been less than 20% causing a degraded performance.
If you have a full backup or you can choose to do a reset, this might be better as to have a new or fresh NAS config
8 Replies
Replies have been turned off for this discussion
@Laserbati
What is the status of the NAS on RAIDar? Have you tried using the password you are using when logging in on the GUI or use the default password when getting the logs thru RAIDar
You can check the dmesg or kernel.log to check for clues on why the service went off. You can also forward it to me via PM so we can help.
Hello Marc_V ,
The RAIDar status was showing healthy. After not finding anything useful (couldn't even find a kernel.log), I rebooted on the 28th. It came back up as expected, and I was able to access the RN204 via the web. I do have a log bundle that I took after the reboot, if you're interested in looking at it.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
