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Forum Discussion
Since Insight update, the app does not show connected clients.
I have the same problem with SXR80. Insight 10.0.0 update (SXx80 firmware 4.3.4.300). Since Insight update, the app does not show connected clients. When I log on to the router (192.168.x.x) it shows...
Hi Brett
Unfortunately I have not got support left. I just ran through 5 years (been an excellent system without any previous issues) and did not renew. I have full target compliance and issue shows on web and app versions of insight.
Can you confirm FW version that is on your SXK80 system please?
I have the same problem with SXR80. Insight 10.0.0 update (SXx80 firmware 4.3.4.300). Since Insight update, the app does not show connected clients. When I log on to the router (192.168.x.x) it shows all the connected clients, so definitely an Insight issue. In the insight app under location>wifi, it shows 23 , under health>wireless it shows 7, but when you go to click through to see the clients, nothing shows. When you click through normally to device>connected clients, nothing shows. It is becoming annoying. Any help appreciated
Sorry, it 4.3.3.300 as shown attached
Ok, thank you for checking that.
I see that the version is one behind where the SXK30 is. I'm wondering if that maybe the issue with the 80 series vs 30 series as my 30 series is showing connected devices, both on web ui and Insight app, though my trial for the Insight app is now over so thats not accessible anymore for my system, unless I purchase a credit for it.
Hoping that NG can release one more fix for the 80 series system.
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