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Forum Discussion
Solved
Replaced SRR60 Orbi Pro not syncing to SRS60 Satelites and RBS50y
Hi- The following setup has been working great all with current firmware version V2.6.2.200
SRR60
(3) SRS60
(1) RBS50
However a lightning surge took out the SRR60, which I had to ...
Hi Dane-
Welp, should have watched the tutorials online about "reseting" device. I didn't realize you have to press and hold for a little bit to get the green on/off LED to flash amber. Once I did that they all synced to new SRR60 Router.
Understood about the serial number comment, my bad.
The orbi devices were given to the company I work for, IT department. The department completed their testing and gave them to me. I've tried to register in the past and does not work on website. I've tried in the community, but no reponse. Is there someone I could contact?
Thanks for your help,
-Wyatt
I'll give it a shot, is it as simple as using a paperclip and pressing the reset button on unit?
Straighten a paper clip. Then, insert the paper clip to the factory defaults hole at the back of the router or satellite. Then, press and hold the factory reset button inside it for 10-20 seconds.
I guess there is nothing special about the serial numbers that would limit them from connecting? Is that a true statement? I believe the other components are "Engineering Samples" vs the New "Production" SRR60 router, not sure if that matters. I bought some new SRS60s just in case, but would prefer not to have to use them.
About the serial numbers you have enumerated on your post, it was edited as a security measure. If ever those serial numbers are not yet registered under your MyNETGEAR Account, it is possible that someone might just copy it then register it under their name. Never include serial numbers of your NETGEAR device/s (or any device) on your posts here in the NETGEAR Community.
Are your Orbi Pro WiFi 5 devices provided to you for beta testing?
Regards,
DaneA
NETGEAR Community Team
Hi Dane-
Welp, should have watched the tutorials online about "reseting" device. I didn't realize you have to press and hold for a little bit to get the green on/off LED to flash amber. Once I did that they all synced to new SRR60 Router.
Understood about the serial number comment, my bad.
The orbi devices were given to the company I work for, IT department. The department completed their testing and gave them to me. I've tried to register in the past and does not work on website. I've tried in the community, but no reponse. Is there someone I could contact?
Thanks for your help,
-Wyatt
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