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Forum Discussion
RMA issues called over 5 times.
I have a RMA case open. It was escalated to some team. I called back several times. My entire home network has been down for days and we are almost to weekend and still no resolution. When you pay a l...
I have called several times in past day and twice today with case number I get the old "your case has been escalated blah blahblah"
Netgear doesn't assign support or engineering staff to participate in the Community Forum. Customers who volunteer sometimes can offer suggestions based on personal experience with Netgear systems.
Perhaps a brief description of what seems to be going on might be helpful?
If the actual router is physically "dead", of course, there's nothing anyone can do but replace it. Is that obviously the case? Does the router appear not to power on? (Does the power LED display green? If there is no power LED at all, perhaps swapping the power supply with a different one that is known to work?)
You probably went through all this during the first support call, which is what prompted the escalation. (I have this picture of someone digging though the warehouse swearing, "There's GOT to be one of these damn things in here SOMEPLACE!")
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