NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Skyflash
Mar 16, 2021Tutor
SRR60 internet connection locks up (no connection) intermittently
My Orbi Pro SRR60 has started intermittantly (about once or twice a day), suddently losing its connection on the WAN side and reporting no internet connection. It is plugged into a Nokia Telus F...
Skyflash
Mar 16, 2021Tutor
Thanks. Yes, this works every time, but I'm rather hoping to avoid having it go offline several times a day as it is very disruptive, and I have some things that need to run unattended.
I'd love to know how to diagnose this further so I can raise a bug ticket or something (and/or preferably find a fix of course).
RaghuHR
Mar 16, 2021NETGEAR Expert
Hi Skyflash
Could you please send the debug logs from satellite and router separately to me via PM?
1.https://<ip address of your router/satellite>/debug.htm
2. Click on start capture
3. Recreate the issue.
4. Save debug logs.
Upload the debug logs from router and satellite onto google/One drive and send me link via PM
Thanks,
Raghu
Related Content
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!