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Forum Discussion
SRR60 Stopped working
Since the last update I've had two SRR60 routers, on two different sites, simply stop serving clients. The routers each power up but they no longer not poll, light up, to signal that they are working...
The case opened with NetGear support appears to have stalled. I posted a question yesterday and it has gone unanswered.
I now have three Orbi routers doing the same thing. JOY!
I posted the below to the open case notes. I'm also posting it here hoping to get some degree of answer. I'm thinking this matter goes beyond initial support and is better suited to a more technical tier.
Since I now own three non-working Orbi routers (in less than a month) we decided to open one up, connect a serial to USB adapter, and do some sleuthing.
I'm not competent enough to speak on this myself but, suffice it to say, the issue is in your software and its control of storage.
I'll upload the capture of the session which contains the failure statements once I have it.
Since I now have two additional non-working systems, and was forced into sacrificing one to figure this out for ourselves, it would be nice for NetGear to offer a solution so any future failures can be addressed without taking extreme measures.
Here is the log file. Sorry about the PDF format but your site insists
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