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dd-walker's avatar
dd-walker
Tutor
Feb 07, 2022
Solved

Parental Control stopped working

I have Parent Control subscription for about a month. It's been working fine. But today it stopped working. It doesn't show usage History and doesn't limit the usage.

 

The firmware version is 2.7.3.22.

 

What shall I do? Thanks.

  • Chuckg1's avatar
    Chuckg1
    Nov 08, 2022

    (For some reason all the other related topics have been marked as closed)

    Netgear Support finally resolved the issue I had with SPC not working following the force migration in January 2022. Basically, it would work for a  few hours and then stop applying rules, logging history, etc. It was resolved end of October. 

     

    The problem was caused by Circle settings not allowing Netgear SPC to work. Level 3 support recreated by setup in their lab and built a script that deleted all trace of Circle.

     

    After running this script into the router, I did factory reset and reinstalled the app. The profiles weren’t lost and SPC has been working for 2 weeks non stop now.

    So if you are a previous Circle user on Orbi and could never make SPC work, they have a solution. Just need to point them to Level 3 script they have built. (PM me for my case number)

    Thank you to Bernard for Level 2 who finally got this resolved.  

     

21 Replies

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  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Feb 07, 2022

     

    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

    What device(s) have you installed Orbi app and Circle on? Try a different device to compare results? 

     

    Has a factory reset and setup from scratch been performed since last FW update?

    dd-walker wrote:

    I have Parent Control subscription for about a month. It's been working fine. But today it stopped working. It doesn't show usage History and doesn't limit the usage.

     

    The firmware version is 2.7.3.22.

     

    What shall I do? Thanks.

     

    • dd-walker's avatar
      dd-walker
      Tutor
      Feb 07, 2022

      I'm using Comcast (business) Internet. The modem model is Cisco DPC3008.

      I installed the Orbi app on my android phone. 

       

      I haven't tried factory reset. 

      • dd-walker's avatar
        dd-walker
        Tutor
        Feb 08, 2022

        I called tech support, and was told to do a reset. Afterwards, parental control works again.

  • GENEXXA's avatar
    GENEXXA
    Aspirant
    Feb 10, 2023
    I am having this issue too. And there is no update for the router (RAX50) either.
    Can someone send me the file?