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Forum Discussion

BooJangles's avatar
BooJangles
Apprentice
Feb 04, 2020
Solved

SRR60 Unable to turn on remote management from the Orbi App

SRR60 and 7 SRS60 satellites all running 2.5.1.106 firmware.

 

This used to work over the last year, just recently I was unable to connect remotely from the app. When I would select the location it would just spin. When onsite I was able to connect via the app (local) and then went into the settings->remote management and noticed it was turned off. When I try to turn it back on I get the error in the attached image. 

I've tried uninstalling the app (iphone), relogging in and no luck turning it back on. For reference I am also remotely managing two other SRR50 setups from the app. 

 

Any ideas?

 

Thanks.

  • BooJangles 

    Orbi App is used on Orbi home product, 

    For OrbiPro, please use Netgear Insight APP, you can install it in iOS app store and Android Google Play.

1 Reply

  • evan2's avatar
    evan2
    NETGEAR Expert

    BooJangles 

    Orbi App is used on Orbi home product, 

    For OrbiPro, please use Netgear Insight APP, you can install it in iOS app store and Android Google Play.

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