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Forum Discussion
SRS60 satellite will not connect
Hi - we have had a stable Orbi mesh for a long time - recently, one satellite has unpaired and will not re-connect (the top continuously flashes magenta). I have read that I am supposed to press Sync...
No. Just turn OFF the other SRS while you attempt to get the other SRS reconnected.
Try a direct ethernet connection between the SRR and SRS...
Sorry - I don't understand your advice - I think you are saying I should turn OFF the other satellites, then pair the one that isn't working with the base, then turn ON the other satellites. Is that right?
And is the other option to carry the not-connecting satellite to the router, connect them by ethernet, and then do what?
Yes.
See if the one SRS will connect to the SRR router via ethernet to see if it will sync there.Hi Djh11375,
You can simply click add new satellite in the local UI of the ORBI router and it will give you instructions on when you will have to press the sync button from the unpaired satellite, to sync it again. If you're unsure, I will follow FURRYe38 suggestion in connecting it via ethernet to the router to sync, and once done, you can unplug the cable and place it in your desired spot/location.
Kind regards,
BrianL
Any progress on this?
Djh11375 wrote:
Sorry - I don't understand your advice - I think you are saying I should turn OFF the other satellites, then pair the one that isn't working with the base, then turn ON the other satellites. Is that right?
And is the other option to carry the not-connecting satellite to the router, connect them by ethernet, and then do what?
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