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Forum Discussion
Djh11375
Feb 06, 2025Aspirant
SRS60 satellite will not connect
Hi - we have had a stable Orbi mesh for a long time - recently, one satellite has unpaired and will not re-connect (the top continuously flashes magenta). I have read that I am supposed to press Sync...
Djh11375
Feb 07, 2025Aspirant
Sorry - I don't understand your advice - I think you are saying I should turn OFF the other satellites, then pair the one that isn't working with the base, then turn ON the other satellites. Is that right?
And is the other option to carry the not-connecting satellite to the router, connect them by ethernet, and then do what?
FURRYe38
Feb 11, 2025Guru - Experienced User
Yes.
See if the one SRS will connect to the SRR router via ethernet to see if it will sync there.
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