HiThe router is down after the firmware update attempt. The DC led is black. The power supply has been checked and is ok.

What happens after a 15 seconds press then release of the reset button in back?

Correct 12V, 3.5A DC output power supply plugged? No Power LED is unlikely coming from a failed firmware update. Could well be a hardware failure. Head to https://my.netgear.com/ - click your router (based on the serial number) and follow the (Request Hardware Support) process.

Try a 30-30-30 reset. limesin wrote: Nothing. Still black.

Have also an SXS50 at hand? Plug it to the same power supply as in use (with power LED black) and check if the satellite does power up on the same power supply. Try the SXS50 power supply for the SXR50, too. This should make it clear which device is broken.

SRX50 problem | NETGEAR Communities

11 Replies

FURRYe38
Guru - Experienced User
Aug 19, 2023
What happens after a 15 seconds press then release of the reset button in back?
- limesin
  Aspirant
  Aug 19, 2023
  Nothing. Still black.
  - FURRYe38
    Guru - Experienced User
    Aug 19, 2023
    Try a 30-30-30 reset.
    
    limesin wrote:
    
    Nothing. Still black.
schumaku
Guru - Experienced User
Aug 19, 2023
Correct 12V, 3.5A DC output power supply plugged?

No Power LED is unlikely coming from a failed firmware update. Could well be a hardware failure. Head to https://my.netgear.com/ - click your router (based on the serial number) and follow the (Request Hardware Support) process.
- limesin
  Aspirant
  Aug 19, 2023
  When I send the hardware support request I got the following message: somethingWentWrong'
  - limesin
    Aspirant
    Aug 20, 2023
    I was able to create the hardware support request finally.
    However any suggestion how to resolve it is very welcome.

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SRX50 problem

11 Replies

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