NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
SXR30 Router loses Internet Connection every few days
I have an Orbit pro Wi-Fi 6 SXR30 Router and SXS30 Satellite unit. Firmware is on auto update and currently running 4.0.1.100 I've had the router since November 2021 and it has been fairly ...
I've got that same unit but did a factory reset with mine. its been rock solid.
You can try downgrading the unit a version.
I'd actually make a backup before you do.
that way if it doesn't help and you do need to do a factory reset, at least you can reinstall using the backup.
and if that doesn't help, try a new install process without the backup.
Thanks plemans , well, as I was typing this, it just went down again. This time I noticed the computer hardwired to the router had no connection so it's just not a wifi issue.
Did you have a similar problem recently after the latest firmware update? I saw from my firmware history, the firmware Auto Upgraded to 4.0.1.100 on February 2nd and we left town February 6th (returned March 6th).
I just rolled back the firmware to Version 4.0.0.114
I may do a factory reboot as a last resort but also might see if there's any issue with my modem that might be causing it.Since you have the same unit, are you able to use the Orbi Mobile App (I'm on Android). I've had zero success and I can't get past the screen shown below.
the pro series is insight managed. and it should come with 5 years of insight included.
I'd try that app.
Thanks plemans
I did download the Insight App yesterday and it only has a 30 day subscription (possibly because I purchased the Orbi last November). I don't find the Insight App as useful like the old Netgear/knighthawk app for non-business use. However, it is somewhat useful as I now receive an email notification showing the exact time of internet loss. For example, I lost internet again at 6:05 this morning so that tends to rule out the firmware version.
I had spectrum check out the line and they couldn't see any issues so I'm going to try either a new modem or a factory reboot to see.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
