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Forum Discussion
jbsate
May 23, 2024Aspirant
SXS80 w wired backhaul runs ok for a while, then loses connection to router
After upgrading SXS80 to 4.3.3.200 firmware for SXR80 router and satellite, all comes up fine. But after a while (hours, days) the connection drops to the satellite. It is hard-wire connected to the ...
jbsate
May 29, 2024Aspirant
Hello Erwin,
Apologies for not responding. Given that the problem is not duplicatable by any set of steps in a timely manner, other than reset the satellite and wait, I have not gone through your suggestions. After reset, all is good, for an unpredictable amount of time.
The last time I reset, it was good for many days (perhaps 10?) until the neighborhood had power go out yesterday. With power restored, all came back ok. At this point I just keep an eye on it, checking Insight periodically. If the issue starts happening more frequently I may try your suggestions.
What is odd about this is that the satellite does not show any physical issue, i.e. stays dark, no magenta color, as if all is well. I get no notifications. The only way I know something is wrong is through Insight or the local login on my network. Several clients appear to attach to the router node (much further away) instead of the nearby satellite. And traffic does not appear impacted (up to 80G/day). Which makes me wonder if it is more of a display issue than actual connection problem. Perhaps clients are still connecting to the satellite and on to the router and Internet, even if I can't see it.
Thanks for your help.
ErwinL
Sep 02, 2024NETGEAR Moderator
Hello jbsate
I’m glad your issue is resolved on your end!
Yes, please keep us posted and you can come back to us anytime you notice issues again. But if you can upgrade your router I guess it would be better as well. If you can provide FURRYe38's request it would also be beneficial not only to us but to those who are seeing this thread.
Have a lovely day
Erwin
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