NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Updated srr60 to latest firmware, everything stopped working
I have srr60 with 5 satellites. It was running 2.6.2.202, so I updated all through up address to 2.7.3.100. When it finished, everything stopped working and it keeps asking to enter my isp username an...
Was the SRS updated before the SRR was?
Has a power off for 1 minute then back ON with the ISP modem and router and satellite(s) been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Make sure the information is correct from the ISP. Contact the ISP to check this.
SRR are not user configurable. They are auto configured and connected by the SRR.
I tried all of that and isp confirmed details, still doesn’t work. This is what’s showing
What is the brand and model of the ISP modem or ONT the SRR is connected too?
You may need to do a full on factory reset on the SRS and SRR and set up from scratch using a wired PC and web browser.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
