Armor not visible in app

Question

I have&nbsp;Orbi AX6000 RBK853 (1x router, 2x satellite) purchased in March 2020. At that time, I remember Armor was not yet available for my setup but to be introduced soon. Now I've udated firmware&nbsp;V3.2.16.6 but can't locate the 'security tile' to install armor in the app. Also the app keeps referring to Nighthawk and Insight which to my knowledge are not suitable for my system. I'm a bit lost about wat can, can't, what's promissed, possible, payed or free.Can anyone shine a light on this?Thanks Arie

Koesbeenian · Answer

I just found this in another topic:"Does Armor work when my Orbi or Nighthawk router is in AP mode?No.NETGEAR Armor is not supported while your Orbi or Nighthawk router is in AP mode. The Armor tile is not visible in the Orbi or Nighthawk app while your router is in AP mode. When your router is in AP mode, it acts as a gateway for other devices to connect to. For example, setting your NETGEAR router in AP mode broadcasts the WiFi of your existing networking hardware."&nbsp;I guess that's the answer. I have checked with my provider and the 'Fritz!Box 7581 TQ' need to act as the router for their solution. No work arround. That's why my&nbsp;AX6000 RBK853&nbsp;RBR850&nbsp;RBS850 is in AP mode and no Armor visible.

Christian_R · Answer

Hi Koesbeenian,

&nbsp;

May you reinstall the Orbi app and let us know the security tile does not appear in the app.&nbsp;

&nbsp;

Thanks,

Christian&nbsp;

Koesbeenian · Answer

Unfortunately I can't log into the app now annymore

Login (adding correct email and password)

Verify identity

Code via mail

adding code in app

"Want to add iPhone as trusted device?"

Yes

Unable to add your device

What could cause this?

Koesbeenian · Answer

Okay, I'm in by selecting "do not trust device". Strange but it worked.Christian_R&nbsp;Armor tile still not visible.I'm on firmware version V3.2.16.6_1.4.4, so latest.&nbsp;

Koesbeenian · Answer

Unfortunately my top of the line, state of the art AX6000, RBR850, RBK850 is not listed in this community's subject dropdown.I think that might be a key reason that I receive so few answers.No Armor tile in my app.What I did so far:Installed the system in March 2020.Didn't pay much attention to all kind of additional settings as I just wanted to have coverageRecently, I started to worry about securityLooked into Armor, should be available for my systemThere should be a 'tile' in the app called security containing Armor; there is no such tile in my appRemoved the app from my iphone and ipadre-installed app on my iphoneStill no secirity tile, no Armor&nbsp;Any ideas?

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Armor not visible in app

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