HI,I just installed the Netgear Armor on my RBK50 router. I noticed the internet seemed to slow a lot. I ran on speed test on a few connected devices and got ~10Mbps consistently. I have a 150 Mbps connection with my internet provider, that was always reliable before I install Netgear Armor. The strange thing is if I use the speed test in the orbi app I get 150 Mbps, but using the same device right after running the speed test via google I get 10 Mbps. This leads me to believe that Netgear Armor is doing something to my internet speed. Anybody else running into this issue?Also, equally frustrating is there appears to be no support for this software via Bitdefender or Netgear. So, I have no tech support for this even though I am paying a yearly fee to use this product......

I installed Armor on the router and then bit defender on my devices . Heavy Wifi impact impact on devices particularly W10 Laptops. Today uninstalled bit defender on all my devices ( PCs and android phones) and the speed dramtically increased ( 3 X ) . Also bit defender kept on telling me my subscription had expired on android phones when I bought for a year. The armor site is also horrible on firefox but OK on Chrome. All in all won't be renewing this piece of software . Now thinking about taking it off the Router as well

Hi Orbi-Roc. Thanks for the advince. I tried the youtube test and got ~60 Mbps, still ~90 less than what I'm paying for. I ran the google speed test too and got ~40 Mbps. I did notice sometimes I can get the up 50 Mbps with armor. But it's usually ~10Mbps. I'll try deactiving armor and see if I get the 150 Mbps. The weird thing is that the speed test in the Orbi App will always show 150 Mbps. I'll run other speed test before and after with the 10 Mbps results. It also seems like I'm getting more lag on my devices too since installing armor...

I have the exact same problem. Luckily I'm still using my test month. The funny thing was though I upgraded my internet to 1Gbps during the time I activated the Netgear Armor trial. Before my internet upgrade I always capped at like 48 Megabytes / s. A few days into my Netgear Armor trial and Internet upgrade I noticed that I'm downloading at only 25 Megabytes / s and being capped at ~25.6 Megabytes / s. My first thought obviously was: Something went wrong during the upgrade process to 1 Gbps so I contacted the provider and asked them but they only asked me todo even more tests and send them screenshots from my speedtests. Funny enough, I always tested via speedtest beforehand and I always got around +/- 700Mbps. but as soon as I 'actively' downloaded something from steam or wherever, doesn't matter, I always got capped at ~25MB/s. Just before sending the Mail to my provider that it isn't my Netgear Router I remembered my trial for Netgear Armor deactivated it, just to check and lo and behold it jumps up to 80MB/s etc. My thought is it's slowing down traffic because of DPI (deep packet inspection) probably? But that wouldn't explain why it capps my bandwidth at exactly 25MB/s it never goes higher than that with Netgear Armor active.

Thanks for the update. As a way to isolate the issue, please try resetting the router back to factory defaults and check if the issue will persist. You can back up the router settings in case you'd want to restore it. However, it is recommended to reconfigure everything instead as a way to avoid any lingering issues to be carried over. Dexter

Received ticket number on 6th September from Bit defender support . No response as of today September 17th. Since I removed bit defender from all my devices the internet speeds are dramatically faster. However since I paid for Armor / Bit defender I would appreciate a response as to what was causing the product to cause the derioration in Internet speed I am happt to try reinstalling but not until tech support provides advice

Armor slows internet speed drastically

23 Replies

Orbi-Roc
Luminary
May 10, 2019
Hi erock82 . No change in speed at my end. Performance impact was also on my mind prior to activating Armor. Perhaps others will chime in and give us their feedback. One thing I would suggest is to de-activate Armor and run the same apps speed tests; and immediately reactivate Armor and run the same speed tests again.
- Orbi-Roc
  Luminary
  May 10, 2019
  Hi again erock82 . I just ran another test, this playing a YouTube 4K video. While the video is running, you can click on stats for nerds and get the actual speed of your connection; and I see no deterioration whatsoever. How many devices do you have connected to your Orbi at the same time while running the tests you ran?
  - erock82
    Guide
    May 11, 2019
    Hi Orbi-Roc. Thanks for the advince. I tried the youtube test and got ~60 Mbps, still ~90 less than what I'm paying for. I ran the google speed test too and got ~40 Mbps. I did notice sometimes I can get the up 50 Mbps with armor. But it's usually ~10Mbps. I'll try deactiving armor and see if I get the 150 Mbps. The weird thing is that the speed test in the Orbi App will always show 150 Mbps. I'll run other speed test before and after with the 10 Mbps results.
    
    It also seems like I'm getting more lag on my devices too since installing armor...
DexterJB
NETGEAR Moderator
May 14, 2019
Hi erock82, are you still experiencing the issue?

Dexter
- erock82
  Guide
  May 15, 2019
  Hi DexterJB,
  
  Yes, I am still having the extremely slow internet speeds. Been a busy couple of days hopefully I'll get to deactivating armor tonight and see if that is the problem. Not sure how it isn't that this point...
  - DexterJB
    NETGEAR Moderator
    May 15, 2019
    Thanks for responding. Please keep us posted for us to provide a recommendation.
    
    Dexter
gerimaster
Tutor
Aug 07, 2019
Yes is true Armor slowing down download and upload speed. Not speed tests like Ookla. Real world usage with file download or upload to FTP or WEB very slow.

With Armor on 500Mbit internet line :
Speedtest.net 450-480 Mbit ???? (Maybe Armor not inspecting speedtest urls?)
File download from FTP: 20-70Mbit
File download from WEB: 30-80Mbit

Without Armor :
Speedtest.net 450-480Mbit
File download from FTP: 250 -350Mbit
File download from WEB: 300-450Mbit

We have more servers, all have 1Gbit internet connection.
I disabled Armor. The most routers with packet inspection for 500Mbit -1Gbit running on 10-40 core processors, not on ARM 4 core (800mhz) technology from 2014. This router is not powerful enough for packet inspections. Armor on home routers is only a Joke.
texjones
Guide
Sep 05, 2019
I installed Armor on the router and then bit defender on my devices . Heavy Wifi impact impact on devices particularly W10 Laptops. Today uninstalled bit defender on all my devices ( PCs and android phones) and the speed dramtically increased ( 3 X ) . Also bit defender kept on telling me my subscription had expired on android phones when I bought for a year. The armor site is also horrible on firefox but OK on Chrome. All in all won't be renewing this piece of software . Now thinking about taking it off the Router as well
- DexterJB
  NETGEAR Moderator
  Sep 06, 2019
  Hi texjones, welcome to the community! We'd recommend checking with the Bitdefender support team on this for them to drill down on the issue. You can reach them on their support channels on the link below.
  
  https://www.bitdefender.com/consumer/support/
  
  Dexter
  - texjones
    Guide
    Sep 06, 2019
    Thank you Dexter. I have reached out as you recommended. And I have now gained a ticket # with their support.

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Armor slows internet speed drastically