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extending Netgear Armor subscription
I bought an Orbi RBR50 a year ago and it came with a year of Netgear Armor. Last month I got notifications that the Netgear Armor was going to expire, so I bought a year subscription through the link that was provided. I got an email confirmation of the purchase, but no code. I finally found the registration code, but meanwhile, I keep getting notifications that my Netgear Armor has expired. How do I enter the code to cover my Orbi with the Netgear Armor I just purchased? I tried calling Netgear support, but they claim that I don't have phone support because they don't have any record of me purchasing Armor.
Hi cavernap,
While on the security page in the app, do you see 3 vertical dots at the top right hand corner. If so, that should be the menu icon where you can select your subscriptions and enter an activation code. You may also try visiting armor.netgear.com through a web browser and entering your activation code there.
Regards,
Christian
10 Replies
Hello cavernap,
Welcome to the community! In the confirmation email, there should be steps included to activate your subscription using the activation code. If not, no need to worry! Here's an article on how to activate Armor using the code you received.
Let me know if you have any further questions!
Christian
Hi Christian,
Thank you for sending me the link on how to activate. (I bought the year subscription through the link that was provided (turns out it is a third party vendor, 2CO) but they didn't send me the confirmation code or the instructions. I managed to find the code, but not the link.) But I am having problems following the instructions. When I open the Orbi app (on my android phone), the security tile says that Armor is expired. When I tap on the tile, it sends me to the Bitdefender website to buy a subscription. After pressing several other buttons (back button, etc), I managed to get to the security page in the app, but I don't see an Armor page or a menu option. I have a screenshot of the app on my phone. Where do I go from here?
Hi cavernap,
While on the security page in the app, do you see 3 vertical dots at the top right hand corner. If so, that should be the menu icon where you can select your subscriptions and enter an activation code. You may also try visiting armor.netgear.com through a web browser and entering your activation code there.
Regards,
Christian
