Latest Nighthawk update forces the end user to agree to a 30-day free Netgear Armor trial in order to activate and keep using the app. I do not want a free trial, I do not want Armor. I do not want to be thrown into a subscription after the 30-days are up. Such a scumbag move. And the way you went about it is pathetic. "We will install". No you won't. Update the app without the forced trial or I will delete. If you don't care, either do I.

I dont want to enable it or want it at all. I just want to be able to use the app to control my router, like I have been for years, and not forced into a 30-day trial in order to even open the app. It's BS.

johnw1ck – I am also seeing the same screen when launching the Nighthawk app on an iPhone 13 Pro (iOS 15.3.1), which requires a user’s consent to start a NETGEAR Armor trial subscription as a prerequisite to using the app. This is disappointing, and I hope that NETGEAR soon remedies the situation. What is perhaps even more concerning is the statement “NETGEAR collects analytics data," which may imply that NETGEAR additionally requires a user to accept their Analytics Data Policy as a precondition to using the Nighthawk app. Perhaps customers who have chosen to opt-out of the Analytics Data Policy may no longer be able use the Nighthawk app, unless they reverse their decision and opt-in to that policy?

I was also met with this today when trying to connect to my Orbi 9 series from work on the Orbi app. Also can't get the app to connect remotely. I've passed this on to NG for review.

Many thanks - I've also written to the "netgear team" email address to express my displeasure

Topology I appreciate your response, but it has nothing to do with my issue nor the topic of this thread. I've tried to make this as clear as possible numerous times. My issue is that I want to use the IOS app to control my router, in order to do that I have to agree to a FORCED armor trial in order to just use the app, which I do not want nor will ever want. I do not want to be forced into a Armor "30-day" trial in order to use the app. Which of course automatically rolls into subscription after the 30-days. It's one of the scummiest moves I've seen. Even if it didn't roll into a subscription, I DO NOT WANT ARMOR! I never once mentioned the analytic issue, so I don't want this thread dissolving into that issue.

Forced Netgear Armor trial. | NETGEAR Communities

20 Replies

plemans
Guru
Mar 11, 2022
I've not gotten the forced install option on mine. But I did install using the browser and declined the armor trial through the browser.

did you try that?
- johnw1ck
  Tutor
  Mar 12, 2022
  In order to activate and use the Nighthawk app. after the latest app update, you have to agree to the Armor install or you can't activate and use it. So, unless you want to sign-in via browser for everything, you have to install Armor to use the app.
  - plemans
    Guru
    Mar 12, 2022
    the actual armor is built into the firmware. You can enable it to get it activated and then just de-activate it.
- michaelkenward
  Guru
  Mar 15, 2022
  
  plemans wrote:
  
  But I did install using the browser and declined the armor trial through the browser.
  
  How do you install an app using the browser?
  
  I have to do it on the device itself.
michaelkenward
Guru
Mar 15, 2022
johnw1ck wrote:

Latest Nighthawk update forces the end user to agree to a 30-day free Netgear Armor trial in order to activate and keep using the app.

No sign of that here with Android V2.15.0.2081.

Which version? Android? iOS?

Two routers,R7800 and R7000P.
- FURRYe38
  Guru
  Mar 15, 2022
  I was also met with this today when trying to connect to my Orbi 9 series from work on the Orbi app. Also can't get the app to connect remotely.
  
  I've passed this on to NG for review.
  - Dd852
    Luminary
    Mar 16, 2022
    Many thanks - I've also written to the "netgear team" email address to express my displeasure

Forum Discussion

Forced Netgear Armor trial.