NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
ChemicalGilroy
Aug 11, 2018Star
How to Launch Vulnerability Scan?
As the title says, how can I launch a vulnerability scan with netgear armor on my NightHawk R7000P? There is nowhere in the menu to launch one and I have had it since launch and no scan has been perf...
JohnBaltimore
Sep 24, 2018Tutor
My router has been installed for almost two weeks and it has not done a scan. What's up? How do I force a scan?
I'm thinking I won't be continuing this service after the 90 day trial. Seems pretty crappy. I can't manually start a scan?!
What if my network was infected and I think I cleaned it, but I want to scan again to make sure. I have to wait a week? That's crazy!
ControlledKhaos
May 10, 2019Initiate
I totally agree with JohnBaltimore. If the software is supposed to scan a device automatically it does not reflect that that has occurred. Futhermore, in the case of a Windows device which does permit a manual scan, the Netgear Armor software still does not reflect that that scan has occurred. What am I missing here???
- Orbi-RocMay 10, 2019Luminary
Hi ControlledKhaos . You are missing the same as what we all are -- a moderator to shed some light over this. In a separate discussion, I asked what day of the week are we to expect the said scan/assessment to take place, and a description of what it actually does. It's nice to see that all the devices on the network are protected, but disturbing to see "Not scanned yet" for every single one.
- DexterJBMay 14, 2019NETGEAR Moderator
Hi all, adding to this, when a device is added to Orbi or Nighthawk router running Armor the scan should be completed at the time of it being added. Once the first scan is completed the device will get added to a scan queue and a vulnerability scan will occur once a week. If the time comes for a particular device to be scanned for vulnerabilities and that device is not online or connected to that router's network then the scan will be skipped and the device will be added to the bottom of the queue. The device that is on the bottom of the queue will have to wait for all other devices to be scanned before it gets around to it again.
- Orbi-RocMay 14, 2019Luminary
Thank you for that DexterJB . I'll have to wait and see how this modus operandi works for me, but I'm concerned that it may not work very well; the reason being that I do not leave ANY of my devices ON LINE when not in use. One solution that would work best for me is to be able to run Vulnerability Scans on the demand, with that optiion becoming available only every 7 days. That would work very well, likewise I assume, for other participants in this Forum. Once you close the cover of those laptops, they're offline. But thank you, you post answered a very important question for me.
- ControlledKhaosMay 16, 2019Initiate
I have been an IT professional for almost 40 years and have been designing/creating enterprise level web applications/sites during most of that time. I have 12 devices connected to my system all setup with reservations by mac address in the router. The vulnerability scans may have occurred, but the Netgear Armor software is definitely not registering the scan or logging any results. I have removed each of these devices from the Armor software and it has re-added each of the devices and still does not indicate that the device has been scanned. If Netgear is expecting me to pay $69.99/year for this product, they need to stop telling users how it is supposed to work and make sure that it does indeed work as expected.
- Orbi-RocMay 16, 2019Luminary
Well said ControlledKhaos , I couldn't have put it any better. I'm one week into my 90-day trial period and have had all sorts of issues over and above the absence of vulnerability assessment scans . So I am not impressed.
- leelawjrSep 05, 2019AspirantI have a ROKU box that's always on. This is only the 2nd day I started bitdefender, but if it's supposed to scan a device when it connects, why does it not show it's been scanned? A scan on demand or being able to set day & time for weekly scan would be more practical. I can't work around a device's schedule. It should operate from mine! That's what devices are for after all. Very VERY poor design. So if the 1st scan never gets completed, it doesn't get added to the queue & will never be scanned? Am I understanding that correctly? You also need to offer a user pdf that explains how to use it. This is shear laziness on Netgear's part.