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I have connection, but can't access certain services from multiple devices
My firmware is: V1.0.7.62_1
This is with my AXE7800 WiFi Router (RAXE300).
I have a strange problem.
I have internet access, my speeds are great. I can browse the web, send files, download files, etc. You'd think my internet was all good.
And yet, I'm unable to make connections to a number of services, and they're all quite different, so there doesn't seem to be any rhyme or reason to it.
Also, a temporary and short-lived work around has been to unplug and power cycle my router. Sometimes this works, sometimes it doesn't.
When I'm having these connection issues, these are some of the services I can't access:
Cannot connect with battle.net (Call Of Duty) on my Windows PC.
Cannot download apps from the Microsoft Store on my PC.
Cannot download games or updates on my Xbox.
Cannot download games or updates on my PS5.
It's so weird. On both my gaming consoles, it shows that I AM connected online; that I have a connection. But then if I try a network test, it tries for a while, and then it shows that it cannot access.
I've turned off Netgear Armor temporarily to try and troubleshoot.
I've also set Parental Controls to None so that no restrictions are in place.
What is going on!?
Something I suggest, Have the ISP take a look at the ISP signal and services up to there modem. Make sure that is all in good working order. Have them check for any events logs for ciritials, warnings or errors seen in the modems logs. Power levels should be with in the Mfr power specs. Check with Hitron about these items.
I'd factory reset the RAXE router and set up from scratch using a wired PC and web browser.
https://kb.netgear.com/9665/How-do-I-perform-a-factory-reset-on-my-NETGEAR-router
Or use the ERASE button on the routers web page to factory reset the router:
https://kb.netgear.com/24233/How-do-I-erase-the-configuration-settings-on-my-Nighthawk-routerhttps://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.After you complete the setup routine, do not enable any Armor Or SPC or Traffic Meter for now.
You might set a custom DNS to CloudFare or Quad9 as well under Advanced Tab/Setup/Internet.
Check the router for IPv6 and disable this here for now if its enabled. Should be under Advanced Tab/Advanced Settings/IPv6.
15 Replies
Is IPv6 enabled?
What modem/gateway are you connected to?
Try a different DNS Server. Here's a few. Also remember to change the ipv6 dns server if ipv6 is enabled.
CloudFlare
IPv4: 1.1.1.1 and 1.0.0.1
IPv6: 2606:4700:4700:0:0:0:0:1111 and 2606:4700:4700:0:0:0:0:1001
GoogleDNS
IPv4: 8.8.8.8 and 8.8.4.4
IPv6: 2001:4860:4860:0:0:0:0:8888 and 2001:4860:4860:0:0:0:0:8844IPv6 is not enabled.
(should I enable it?)I updated my DNS to Google's, then restarted my router (and also restarted my modem first, for good measure).
No improvement yet.I should also add, I have another Netgear router (RAX120) connected to this one, in AP Mode, to give me WiFi in my detached guest house. But right now for testing, I've left it off, so I'm currently only working with my RAXE300
mrcovalt wrote:IPv6 is not enabled.
(should I enable it?)I updated my DNS to Google's, then restarted my router (and also restarted my modem first, for good measure).
No improvement yet.I should also add, I have another Netgear router (RAX120) connected to this one, in AP Mode, to give me WiFi in my detached guest house. But right now for testing, I've left it off, so I'm currently only working with my RAXE300
Yes, enable IPv6.
If you are using the Google DNS for IPv4, then it would be good but not mandatory to also use the Google DNS for IPv6.
Attached are some other addresses for public domain name servers.
When you make changes to services like Armor, Parental Control, DNS, IPv6, and etc., it is good practice to reboot your router after you have saved the changes.
