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Forum Discussion
Is there Documentation for Bitdefender Netgear Armor?
My firmware is updated to the new version that has the Netgear Armor added as a feature to my Orbi router. I activated that last night. I also installed Bitdefender on my two laptops.
I'm not able to find any documentation on how to operate the Netgear Armor. The marketing materials about Armor show me screens that look completely different. My screen looks like this:
It has been running on my router for exactly 26 hours now. No vulnrability scan has resulted, assuming it might be on auto pilot. I don't seem to have any levers and switches to run operations. There's really nothing that I can see that gives me any sense that it is actually doing something more than what the router has been doing before Netgear Armor was added.
7 Replies
UPDATE
Email/support reply from Bitdefender:
Thank you for contacting us in regards to this matter.
We truly apologize for the delay in our answer and for the discomfort it has created you.I have looked into the case and it seems that the situation is caused by an issue which has already been acknowledged by our development team. We are currently working on a fix which will be done by means of automatic update and won't require any additional action on your end.Thank you once again for contacting us and have a nice day ahead!Best regards,Bitdefender Support TeamBitdefender sent me an email the other day. I'm including it below. There was an update and I'm not sure if that solved the problem I was experiencing. It does appear to be working now, however, I'm still not completely satisfied with how the service works.
Bitdefender email:
Thank you for getting back to us and for your patience.We are aware that our product can have a lot of improvements as it's a new type of worldwide security and the only way in doing this is by receiving feedback from our customers and we wish to thank you for that.Our development team is working round-the-clock to bring new updates and features to improve customer experience and protection. I would like to thank you for taking the time to share your thoughts. It means a great deal to us because it helps us improve our products and services.
All the best!Kind regards,Bitdefender Customer Experience Specialist
Hello thisguy,
Thank you for reaching out. We have noticed your recent post and that you have been contacted by BitDefender about the issue. We recommend that you continue to work with Bitdefender for any further updates.
~Christian
