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Forum Discussion

Mcallan01's avatar
Mcallan01
Aspirant
Jul 28, 2022

Netgear Armor Blocking Xfinity Apps

Anybody else recently experiencing that the Xfinity app is unable to load recorded or live shows in the mobile app or on Roku when Armor is enabled?  When Armor is enabled the app loads, but the show tiles/widgets are greyed out and do not load.  Also, the channel icons do not load in the Live TV Guide.  Disabling Armor causes both apps to work as expected.  I have a CAX80 running firmware version 2.1.3.7 and have been since it's release without issue.  This issue started about 2 weeks ago.  See the attached file showing when Armor is enabled (grey tiles) and when it is disabled on the router (full show tile icons).  Thanks 

Troubleshooting

6 Replies

  • cponnusa's avatar
    cponnusa
    Aspirant
    Aug 24, 2022

    Has this been resolved? I am also unable to access Xfinity account from my phone, no Xfinity Stream working and unable to login to my account from my home computer.

     

    This is pathetic that Netgear is not giving a clear solution.

     

    • Topology's avatar
      Topology
      Virtuoso
      Aug 29, 2022

      FYI:  I am using NETGEAR Armor (RAXE500, firmware 1.0.10.86); and have observed no issues with the Xfinity Stream, Xfinity TV Remote, or Xfinity My Account apps on an iPhone 13 Pro (iOS 15.6.1).

      • cponnusa's avatar
        cponnusa
        Aspirant
        Sep 02, 2022

        Similar problem like mine are experienced by other users also, so I am not alone. I hope Netgear does something to fix it.

         

    • olympos1625's avatar
      olympos1625
      NETGEAR Employee Retired
      Aug 05, 2022

      Hi @Mcallan01,

       

      Thank you for your response. Did you reset the CAX80 after loading/updating the latest firmware? If the issue is still the same after reset, Please DM us the following information:

       

      Name:

      Email:

      Phone:

      Preferred schedule (atleast 2 days ahead)

      Timezone:

      Device S/N:

      Alternatively, if you wish to be contacted via email only then kindly include your preferred email address.

       

      I am looking forward to your response.


      Regards,

      Oliver

      Community Team


       

       

    • Mcallan01's avatar
      Mcallan01
      Aspirant
      Jul 28, 2022
      Hi there. The current firmware version I have on there is the latest available for download for the CAX80.