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Solved
Orbi AX6000 - Security Tab: "Device Is Offline"
Purchased an Orbi via Ebay. Took hitting the factory reset button to get it to cooperate in Setup. Now I'd like to add Armor to the router, but when I click the Security tile in the app it just says "Device is offline" and then dumps me back out.
What gives?
Model is RBR850
Looks like that version was just released.
did you do the factory reset after you loaded that firmware or before?
If it was before, try the factory reset 1 more time.
If that doesn't help, you'd need to contact support for help adding armor.
To get a hold of support for subscriptions services like Armor/Circle, click on "MyNetgear" at the top.
Register an account (or login) and then the device.
From there you can start the support process.
Click on: My Support---->Contact Support---->Get help with my subscription service
12 Replies
What modem/gateway is the router connected to?
