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Forum Discussion
Orbi LBR20 Armor Activation
Hi all
Hopefully someone can point me to right solution.
I have an Orbi LBR20 4G/LTE Router which I needed to reboot after connecting the Poynting XPOL-1 v2 and doing a firmware update. Which has resulted in 3x download speeds and even 9x upload!
I noticed after the reboot that my security tab showed that Armor was no longer activated. I presumed my trial had ceased and this was triggered by the reboot. That being said if I click on the Security tab in the Orbi app to activate the trial it just says “ERROR Failed to Subscribe” and then “Try Again”. I have tried this many times to no avail. I have tried Add Ons and have no options there. I have connected via Admin to Orbilogin.net with no options there either. I downloaded the Netgear Armor VPN via iOS App Store and bought a subscription but this doesn’t link back to the router - where I would like the protection. I even downloaded Armor Bitdefender but to be honest it doesn’t do anything but scan my accounts.
Could someone advise how I can break the loop on the router and actually activate Armor.
Orbi firmware v2.6.3.50
Orbi App v2.8.2.0
Many thanks!
Hopefully someone can point me to right solution.
I have an Orbi LBR20 4G/LTE Router which I needed to reboot after connecting the Poynting XPOL-1 v2 and doing a firmware update. Which has resulted in 3x download speeds and even 9x upload!
I noticed after the reboot that my security tab showed that Armor was no longer activated. I presumed my trial had ceased and this was triggered by the reboot. That being said if I click on the Security tab in the Orbi app to activate the trial it just says “ERROR Failed to Subscribe” and then “Try Again”. I have tried this many times to no avail. I have tried Add Ons and have no options there. I have connected via Admin to Orbilogin.net with no options there either. I downloaded the Netgear Armor VPN via iOS App Store and bought a subscription but this doesn’t link back to the router - where I would like the protection. I even downloaded Armor Bitdefender but to be honest it doesn’t do anything but scan my accounts.
Could someone advise how I can break the loop on the router and actually activate Armor.
Orbi firmware v2.6.3.50
Orbi App v2.8.2.0
Many thanks!
5 Replies
Hi Khanghura71,
May you power cycle your router again and reinstall the Orbi app. If your issue persists, please send me a private message with your email address and router serial number.
Thanks,Christian
Hi Christian
Is that a hard reset of the router or simply unplugging the unit for about 30 seconds and then replugging.
Also I have the Orbi App on several devices am I required to delete on all devices and re-install?
Thanks
Hi Khanghura71,
Unplugging and replugging the unit. And yes, you may reinstall the Orbi app on all devices.
Christian
