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Forum Discussion
RBK53S - Armor is randomly blocking connections to Synology NAS
Since upgrading the operating system (DSM) on my Synology NAS from v6 to v7 Armor is randomly blocking outgoing / incoming connections to the NAS which means I can't access any systems hosted on the NAS. The 'blocks' appear to vary in length between 20 minutes and an hour and then connectivity is restored.
The issue vanishes completely if I turn of Armor.
Any thoughts on how I can whitelist the NAS to prevent these issues?
25 Replies
You could try going on and seeing if its blocking a certain site thats causing the issue.
https://kb.netgear.com/000061032/NETGEAR-Armor-is-blocking-URLs-that-I-want-to-access-what-do-I-do
Alas no it's not - when the issue occurs it blocks all traffic internet from / to the NAS; http, https, VPN, remote connectivity, Maria DB, Apache, everything.
And before anyone asks all the corect port forwarding is in place. I've been running the Orbi / NAS pefectly for 8 months with no problems until I uplifted the NAS OS to the latest verison and then Armor decided to randomly block access.
Anyone any further thoughts?
Same problem here.
Synology DS214+ with Netgear RAX120 and activated Armor.
The blocking issue already appeared under Synology OS (DSM) 6.x . After upgrading the Syno to DSM 7.x the same blocking issue.
So, no fault at Synology.,
I´m not sure but I mean the issue exists since upgrading the firmware from my Netgear RAX120 to the latest FW 1.2.3.28.
Already bought the RAX in 2020. Due that, i cant open a support ticket to Netgear
I'm in discusions with Synology, Bitefender and Netgear as well as a number of Synology NAS users. All the NAS users who have contacted me have stated they didn't have the problem until upgrading from DSM6 to DSM7. I have downgraded the Orbi formwares back through three revisions and the problem was still there.
Netgear say they have identified the problem and it will be fixed with a firmware update (when Bitdefender release it to them). Bitdefender are still investigating.
Netgear will not provide me with thier internal ticket with the Bitdefender developers so I'm unable to get the people I'm talking to at Bitdefender to cross reference things.
Both sets of developers have been copied with my Orbi debug logs showing when the issues occured.
Synology have asked me if the latest DSM7 update has fixed the issue, thereby (IMHO) admitting they may be responcible. I confirmed it made no diference.
I have asked both Synology & Netgear if there is a developer address I can get from each so I can get them talking directly - alas they won't provide anything.
If @Blanca_O or @DarrenM can help on the armor side it'll be a miracle (IMHO) as so far there are a lot of promises but no real data being provided.
I will continue to fight this issue.
