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DBVicAU's avatar
DBVicAU
Tutor
Apr 10, 2021

Circle - "something went wrong" (RBR40)

Hi

It would appear that since 2.6.2.140 firmware update on my RBR40, Circle has stopped working.


I can disable it on the router and enable it via the app - it then shows as enabled on the router, but the app simply then says "something went wrong" and I am not able to past that error. 

Based on another post here, I've manually applied the same firmware but the issue persists.  

Being outside of 90 days and having no direct support from the manufacturer will mean I will never buy NetGear again.  My kids have been potentially explosed to content due to this issue, it has some potentially very serious consequencies. 

Any help would be appreciated.

Thanks
DB

4 Replies

    • DBVicAU's avatar
      DBVicAU
      Tutor
      Apr 15, 2021

      Thanks Christian

       

      I did try the older firmware, no luck.  

      Netgear has also called me and spent ~2 hours trying to resolve the issue without any luck.  It may be their firmware has not been working corectly with some models of router for a while.  They're going to come back to me with a potentially beta / early release of firmware to test.

       

      Thanks again
      DB

      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired
        Apr 21, 2021

        Hi DB, 

         

        Thanks for the update! Has our support team been able to follow up with you? 

         

        Regards,

        Christian