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kevincc's avatar
kevincc
Guide
Nov 25, 2019

Circle blocking normal sites and not adding to history

I've had Circle enabled for a while.  It is now suddenly blocking normal sites that shouldn't be blocked (i.e. Office 365, my kids' high school site, etc.).  It is NOT adding these pages to the history, so I can't Allow them.  Why is it blocking these pages?  And why is not being added to the History.

 

Also, I used to have a Circle device (standalone) and purchased the monthly premium subscription.  When I bought my CBR40 and and re-installed the Circle app, all I can see is the History feature.  All of the other premium features are not listed.  Any way to get them back?  I've restarted the modem, uninstalled the Circle app, cleared cache and data for the circle app. None of it works.

7 Replies

    • kevincc's avatar
      kevincc
      Guide
      Nov 26, 2019

      Happens on all profiles.  Setting devices to unmanaged allows access to the web sites.  Setting the Filter level to None still blocks the sites.  When the sites are blocked, it does not show up in history.

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Nov 27, 2019

      Hi kevincc, have you tried deleting the profiles and creating new ones? And does the issue persist on newly created profiles?

       

      Dexter

      • kevincc's avatar
        kevincc
        Guide
        Nov 27, 2019

        Yes, DexterJB , I've deleted the profiles and recreated them. Same thing.  I've also created a brand new profile and it happens on that one too.  I've disabled Circle, re-enabled it, deleted the app from my phone, re-installed it. Same thing.  I'm tempted to add a prior firmware to see if that changes anything.