Circle Certificate seems to have expired

Question

Hi,I've struggling with connectivity issues in my home for the past few days. I have been rebooting my router few times, reinstalled things, no changes. Turns out, I noticed I could no longer go to Google on Chrome (Safari is my usual browser, and it is less... picky...), and the message pointed to an invalid Circle Cert ...So I deactivated the Circle feature in my 10.0.0.1 admin page, and everything works smoothly.&nbsp;However, I am paying for the Circle subscription for I need to monitor and manage my kid's connection.So my questions are :- how can I renew the certificate ?- will resetting the Circle to factory setting change ONLY the Circle parameters, or impact all my router's config ?&nbsp;Thanks in advance,&nbsp;Best,&nbsp;Pierre&nbsp;&nbsp;&nbsp;

CrimpOn · Answer

Can you post a screen capture of the Chrome message describing the Cert issue?

PIerreSc · Answer

Hi,&nbsp;Here you go !&nbsp;&nbsp;

KevinLiT · Answer

Hello PIerreSc,
&nbsp;
Welcome to the NETGEAR Community!!!
&nbsp;
I understand you are having issues connecting to your admin page when your Circle features are enabled.&nbsp;
&nbsp;
On your Circle app please ensure the following:
&nbsp;

Check to make sure your profile isn't Paused&nbsp;or in a Focus Time,&nbsp; or Bedtime. Open the Circle app and the profile your device is assigned to check for each of those. Disable to test if that was what caused the connection problem.
 Look at this History &gt;&gt; Filtered section for the profile. If the website or app traffic you wanted to load appears there you may need to change your Filter Settings, Filter Level, or make a Custom Filter to allow that.
 Misidentified devices assigned to the wrong profile may be filtered in a way you didn't intend.&nbsp; Check that your device is identified correctly and on the right profile: Identifying and assigning your family's devices with Circle.

For more information about the Circle Security warnings please navigate to the link below:
https://support.meetcircle.com/hc/en-us/articles/115001380672-I-m-Using-Circle-and-Getting-a-Security-Warning-
&nbsp;
Best,
Kevin
Community Team

PIerreSc · Answer

Hi,Devices with said issues are not assigned to a filtered profile (my MacbookAir, the Alarm Gateway, etc.)

CrimpOn · Answer

Thanks for the screen capture.&nbsp; Notice that the error message is not that the certificate has expired, but that the Certificate Authority is invalid.&nbsp; This is not the first time users have noticed this particular situation:
I found several previous posts about this specific topic (including one where I totally failed to find a solution).
Here's one:
https://community.netgear.com/t5/Orbi/Orbi-AC2200-and-Circle-SSL-Cert-issue/td-p/1566783&nbsp;
&nbsp;
This problem screams out for a Circle Expert.

Forum Discussion

Circle Certificate seems to have expired

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