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Forum Discussion

Himanshunagpal's avatar
Himanshunagpal
Follower
Jan 10, 2020

Circle passcode not received on text

I am not getting the passcode via text on my phone to manage my existing circle on my netgear r8000 after switching phones despite selecting that I am the only admin.

8 Replies

    • V3tek's avatar
      V3tek
      Aspirant
      Jun 14, 2020
      I can not get my passcode either how did you do it?
  • AdrianNoble's avatar
    AdrianNoble
    Aspirant
    Apr 22, 2020

    I have the same problen I have a new mobile phone and I am not recieving the text to access the app I am the only admin. I let my subscription lapse thinking I could then reset everything this did not work please can someone contact me to reset my passcode once I can access the app I will restart my subscription. thanks

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Apr 23, 2020

      Hello AdrianNoble, 

       

      I will need the following info so that I can validate and retrieve the passcode from our system. Please send me the information in a private message.

       

      Name:

      Email:

      Model Number:

      Serial Number: 

       

      Thanks,

      Christian

      • iserna's avatar
        iserna
        Aspirant
        Jun 13, 2020

        I get the text but it says "Check the code and try again". Tried reinstalling the app, rebooting the router and turning off/on circle on the router.