Circle Premium no longer working

Question

As of 11/12 Circle is no longer blocking websites based on settings. The visited and filtered history are also no longer populating. And off times are no longer respected.

Christian_R · Answer

Hello Peytonloki,

&nbsp;

Thanks for confirming. I would recommend using the following link to open a support case regarding Circle: https://www.netgear.com/support/contact.aspx. To open a support case, please follow the steps below.

&nbsp;

1. Select "Get help on my NETGEAR product"

2. Select your country

3. Select "I have a NETGEAR product without a serial number"

4. In the dropdown menu, please select "Circle" as the product

&nbsp;

Christian&nbsp;

Peytonloki · Answer

When I do that, I receive the following:Based on your serial number and purchase date, NETGEAR can offer you the following support optionsI can’t open a ticket without paying for support. This doesn’t appear to be an issue limited to my experience, since I’m seeing multiple reports of Circle Premium features not working by various users.

Christian_R · Answer

Hi Peytonloki,&nbsp;

&nbsp;

May you send me a private message with the following info and I'll have it forwarded it to support.&nbsp;

&nbsp;

Name:

Email:

Phone:

Preferred Contact Time:

Router Model:

Router Firmware Version:

&nbsp;

Thanks,

Christian&nbsp;

Christian_R · Answer

Hello Peytonloki,&nbsp;

&nbsp;

May you power cycle your router and reinstall the Circle app.&nbsp;

&nbsp;

Thanks,

Christian&nbsp;

Peytonloki · Answer

Thanks for the reply Christian.&nbsp; I've done both of those things, as well as taken updates on router as well.&nbsp;&nbsp;

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Circle Premium no longer working

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