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Forum Discussion

ragmann's avatar
ragmann
Tutor
Apr 07, 2018
Solved

Netgear Genie - Parental Control Not working

Netgear Genie (on both iOS and PC) wouldn't allow me to perform Parental Control.    Genie App on PC is stuck saying "You don't appear to be connected to Internet ..." and "Identifying your Router"...
  • ragmann's avatar
    ragmann
    Apr 10, 2018

    You are correct! After I downgraded to FW version V1.0.0.56_1.0.18, things are working again. I hope that Netgear takes note of this and fixes this in the next version of the FW.