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Firmware
24 TopicsOrbi RBR50 parental controls not working
I have an RBR50 and two RBS50 satellites that work great. I purchased a Parental Controls subscription about 2 years ago, and I noticed in the last 3 months that it no longer works. I have been attempting to fix this issue for a few weeks now but to no avail. Specifically, I have reset my Orbi system several times, and I have updated my firmware twice. The router and two satellites are now running the latest v2.7.5.4 Completely stumped and frustrated…589Views0likes1CommentUnable to connect circle app with Nighthawk R7960P Router
I am using the Nighthawk R7960P router with the Circle app. I have been using the circle app for over two years, and I turned off the internet for my son's laptop. Now the circle app is not able to connect Netgear router. I always get an error message saying, "Can't connect Circle". I tried clearing the cache, reinstalling the app, and installing the app on android and iOS devices, but no luck. Any help on this issue? Thanks Satish1.2KViews0likes1CommentParental controls for R6900v2
Today, I upgraded my Nighthawk R6900v2 firmware to V1.2.0.92_1.0.1 1. The R6900v2 documentation dated Feb 2022 says I should be able to use parental controls https://www.downloads.netgear.com/files/GDC/R6900v2/R6900v2_UM_EN.pdf 2. When I click on parental controls in my updated NetGear genie, it says my firmware does not support Live Parental Controls, and says the following: Checking router firmware We're making sure you have firmware that supports Live Parental Controls. Your router's current firmware does not support Live Parental Controls. Please go to http://www.netgear.com/ to download the latest firmware or use the "Router "Upgrade" feature in your routers web GUI at http://www.routerlogin.net/ to update the firmware first. 3. This webpage says the R6900v2 is not supported for Circle Smart parental controls https://kb.netgear.com/000044718/Which-NETGEAR-routers-support-Circle-Smart-Parental-Controls 4. This URL says: NOTE: The Live Parental Controls service is no longer supported on NETGEAR devices as of December 31, 2021 due to low usage. Support for Live Parental Controls has been removed from the NETGEAR genie app and from updated firmware versions. NETGEAR Smart Parental Controls is the replacement for the Live Parental Controls service. For more information, see Support for Live Parental Controls ends April 1, 2021. https://kb.netgear.com/25687/How-do-I-set-up-Live-Parental-Controls-on-my-NETGEAR-router-using-the-genie-desktop-app So, even though the User manual for the R6900v2 says I should be able to use parental controls, all the available documentation says this model does not have currently have support. Is there any other 3rd party way to set this up, or am I stuck with no parental controls vs having to purchase a new unit? Thanks in advance.1.2KViews0likes0CommentsRAX48 Smart Parental Controls Not Tracking Time
Hi, I have owned the RAX48 router for about a year and decided to start the free trial of the Smart Parental Controls on 10/13/2021. Initially the time was not being tracked on the first day, I took it for a glitch as it was resolved after a reboot. I noticed that the Usage section of the app was not reporting any time under Apps & Websites, but was showing time reporting in Categories. I put it down to a glitch and since it was working, I wouldn't worry about it. As of 10/26/2021, the router misreported tracking time for any of the profiles for my children on the network. Initially the time would track and then not pause access to the internet once a time limit was reached. We were seeing sites being accessed in the Usage section of the app, even after the time limit was reached. This appeared to be resolved after a reboot, since the usage was then recognized and each profile was paused until the next day. As of 10/27/2021, the router stopped tracking completely and showed that all profiles had 0 minutes of use. We are also seeing no usage tracked and I can only assume that there is no blocking on restricted sites. To attempt to resolve this issue on 10/27/2021 I performed a firmware update to V1.0.4.100_2.0.64. I then created a backup of the router settings and performed a "Revert to factory default settings". After restoring the backup after the initial setup, I reconnected my app to the SPC and the profiles were loaded. As I write this, there has been no traffic tracked on any of the children's profiles. There is neither time tracked, or usage tracked. Ironically I had been happy with my experience up until now and was planning to pay for an annual subscription. Unless this can be resolved soon, I shall have to look into another solution. Please let me know if there is anything I can supply to aid in the troubleshooting of this issue. Thanks Phil Tagging for visibility: DarrenM Blanca_OSolved2.4KViews0likes1CommentCircle 1st Gen App (2.1.10) arbitrarily blocking websites on RBR50 with 3x RBS50 (firmware 2.7.1.60)
Hi I upgraded our Orbi RBK50 system (2.7.1.60) and Circle 1st Gen (2.1.10) to latest firmware versions to address intermittent web disconnections. It has not fixed the problem. Disabling Circle fixes the problem. I would like to keep Circle as we find the service useful - when it works. I have also tried resetting Circle to factory defaults, clearing device histories/cache...but connection problems persist (with Circle enabled). Anyone running into same problems with similar setup?Solved5.6KViews1like7CommentsAnother complain:Ax6000 No Circle!!! 👎🏻👎🏻
Paid $7700 for AX6000. Felt cheated that it does not include Circle parental control after set up. Misleading website. Marketed as a router for future, why would Netgear omit this basic tool included in other competitors’ router? Fix it on air ASAP pls!!!1.3KViews0likes1CommentR7000 - Disney Circle - Internet speeds through router slowdown
Creating a new thread to focus on this one issue. I don't believe this is a general slow wifi/slow internet issue, but is clearly Circle related. All tests done on wired connection via my Netgear R7000. I have a cable internet plan advertised as 150/15. This was all done on firmware 1.0.9.14, and I did a factory reset and setup my options yesterday fresh. I have never enabled QoS or Web Traffic. I do have IPv6 configured and it works. Circle was enabled now for 24 hours. Speed slowly sinks down to 37Mbps. I see this speedtest: Turn off Circle via webpage on router and hit apply. This saves quickly, no reboot of router. Now I see full speed, and see how solid the download speed is? I turn Circle back on, hit apply and I get this speed test. All tests run inside 2 minutes: Turn Circle back off, and retest. Going to leave it off for 24 hours now to test: Looking for any support from Netgear if this is expected, and if it is fixable. Willing to help test if needed, as Cirlce seems like a great feature.20KViews2likes43CommentsCircle limits the speed of gig router by more than half.
I have fiber coming to my house so my internet speeds run 950Mbps download at the modem, into the router and to my computer via wifi UNTIL I enable Circle Parental controls. My speeds immediately sink to 250 Mbps! I disable parental controls and it goes right back up to 950Mbps. I turn on parental controls and it immediately falls to 2/3rds of what it was before. This is the second of these routers that I have bought because Netgear support told me the first new one was bad and it shouldn’t limit it like that. Well, the second one does the same thing. It is a software problem. Why bother putting parental controls on an expensive gig router if you can’t use it?!3.8KViews0likes7CommentsDisney Circle goes offline everyday
Many people seems to have this issue, but can't find any solutions. Disney parental control goes offline everyday, which makes it useless. I bought this router because it had the circle embedded, I regret my purchase. I have R7000 Nighthawk, v1.0.9.42 firmware. Any clues?1.8KViews0likes1Comment