NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Netgear Genie - Parental Control Not working
Netgear Genie (on both iOS and PC) wouldn't allow me to perform Parental Control. Genie App on PC is stuck saying "You don't appear to be connected to Internet ..." and "Identifying your Router"...
You are correct! After I downgraded to FW version V1.0.0.56_1.0.18, things are working again. I hope that Netgear takes note of this and fixes this in the next version of the FW.
You are correct! After I downgraded to FW version V1.0.0.56_1.0.18, things are working again. I hope that Netgear takes note of this and fixes this in the next version of the FW.
I just downgraded too and everything is working again on the app!
Hello Can you please tell me how you installed the new version. It comes in a zip file. i have a R7300 Netgear and after istalling the latest version, the Parental Control quit working. i have a preteen kid at home who is pretty savy and I need to have web access under control. Please help with the procedure.
thank you very much
> [...] Can you please tell me how you installed the new version. It
> comes in a zip file. [...]
By "new" do you mean "older"? If you extract the files from the zip
archive, then you should get a ".chk" file which is the firmware file,
and an "XXX_Release_Notes.html" file which should include installation
instructions.
> [...] i have a preteen kid at home who is pretty savy [...]
Have the kid install the firmware?thanks for the reply. No the firmware was installed within the genie app/window. It prompted me to update the firmware, so I did and then the parental control quit working. The kid did not mess with my computer.