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luterguy's avatar
luterguy
Aspirant
Jun 14, 2018
Solved

Netgear Genie - Parental Control (OpenDNS) Not working

I really could use some help with how OpenDNS works with netgear routers. 

First, there were some firmware issue where it did not work properly using Genie app. I thought they fixed that...but frankly I don't have confidence in their firmware releases.

Now... logging routerlogin (url) or genie app and enabling/disabling OpenDNS is not working.

I have to log into OpenDNS and then reboot router to make changes.

 

So... I feel there are too many accounts and somehow it might be tripping over itself.

I think if you are using netgear Open DNs you can't use OpenDNS (non-netgear)....but I am still unclear. Also when I log into netgear.opendsn.com.... my device is listed several times....and i don't see any way to delete/edit this.

 

I have a feeling the setup is just bungled at this point...but no longer have support on just over 1 year old router....so netgear won't help.

 

Any advice/help anyone has...would be greatly appreciated. I also think i am about done giving Netgear money. This router R7900 has had many weird issues. Only way to use it out of the box was to get some beta firmware from their tech support. However, now out of warranty... I am guessing the last firmware update... has same issues originaly had. I don't feel supported by Netgear...and don't feel like continuing to suppor them.

 

FYI: I do like their Arlo camera...but need to get off their routers.

 

  • Their latest firmare fixed the issue with parental controls.

5 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator

    Hi luterguy,

     

    Welcome to the community!

     

    1. What is the firmware version of the router?

    2. Please try using another device (Android, iOS, PC, Mac) and check if the issue persists.

    3. Have you tried resetting the router?

    4. Are you using an existing OpenDNS account or is it a new one setup via the Genie app?

     

    Regards,

     

    Dexter

    Community Team

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator

      Hi luterguy,

       

      I would like to follow up and check if you are still experiencing the issue.

       

      Regards,

       

      Dexter
      Community Team

      • luterguy's avatar
        luterguy
        Aspirant
        I had to use old firmware as latest firmware update breaks LPC. This is ongoing problem with this nighthawk router and your firmware updates. I dont understand how you released break LPC. It makes me mad and not want to support netgear.