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Candyman16's avatar
Candyman16
Follower
Jul 18, 2019

Not receiving SMS code for Circle

I have a new phone and I’m trying to set up my Circle application. I am trying to get a new code sent to me but the SMS message never arrives. I have no clue where it’s being sent. How can I get this code so I can finish the set up?

25 Replies

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  • Yaseen's avatar
    Yaseen
    Aspirant
    Sep 06, 2019

    Recently bought this router second hand, when the Circle is enabled it try and send SMS code.

     

    How can i reset this to start from new as I cant use the feature

      • Straya's avatar
        Straya
        Aspirant
        Dec 03, 2019
        Please post this answer for everyone. I am having the exact same issue and it’s very frustrating when the text never arrives. I’m paying for premium subscription but I am not receiving the service. Help please
    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Nov 12, 2019

      Hi tombarys, I have sent you a message. Please check your inbox.

       

      Dexter
      Community Team

  • pete99999's avatar
    pete99999
    Aspirant
    Jan 27, 2020

    I have the same problem because my wife and I got new phones at the same time.  The SMS feature has never worked.  I can log into the router, but there is no way to get the passcode!!! Poor design.

  • SJPP's avatar
    SJPP
    Aspirant
    Mar 30, 2020
    I upgraded Circle and i am not receiving an SMS code.
  • Mkingrey34's avatar
    Mkingrey34
    Aspirant
    Mar 30, 2020
    All:

    Does anyone have a solution for not receiving the passcode via SMS text they could share publicly?

    Thanks,
    Mike
    • pete99999's avatar
      pete99999
      Aspirant
      Apr 02, 2020

      Once you post on this site, someone from Netgear should reach out to you and get proof of who you are.  Once that is done, they will change the phone number in your account. In my case, I used my home phone number (no texting) when I setup Circle.  So the texts went into the bit bucket.

  • Pheonixone's avatar
    Pheonixone
    Aspirant
    Apr 03, 2020
    Same issue. After a number change on my iPhone I didn’t knew I was losing access to my account
    • pete99999's avatar
      pete99999
      Aspirant
      Feb 07, 2022
      The phone number they have on record is not your current cell phone, you need to call them and change it
      • EddyPoon's avatar
        EddyPoon
        Aspirant
        Feb 08, 2022

        I've never change phone number, only change a new cell phone.  It's weired. 

        It's really annoying me. :smileyindifferent: