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Forum Discussion

Simo12's avatar
Simo12
Follower
May 26, 2021

Not receiving SMS code for circle

Hello netgear team,
Could you please help to solve this issue: i cannot connect to my circle app because i m not receiving the SMS code despite several tentatives .
Rgds
Simo

15 Replies

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  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    May 27, 2021

    Hello, 

     

    I will need the following info so that I can validate and retrieve the passcode from our system. Please send me the requested info in a private message.

     

    Name:

    Email:

    Model Number:

    Serial Number: 

     

    Thanks,

    Christian

    • Mofi007's avatar
      Mofi007
      Aspirant
      Oct 19, 2021
      Hi, I have the same issue. Replaced my phone recently and can’t access circle app. I can’t reset passcode. Please help
      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Oct 20, 2021

        You may need to contact NG support or a forum moderator for there help on this:

        Blanca_O 

        Mofi007 wrote:
        Hi, I have the same issue. Replaced my phone recently and can’t access circle app. I can’t reset passcode. Please help

         

    • Flyer1a's avatar
      Flyer1a
      Aspirant
      Feb 07, 2022

      Hello, I noticed in a question post you  were helping people who could not recieve the SMS codes from the cirlcle app...If I gave you my specs for my device could you help me with this. I'm having the same problem.

       

       

      Thanks

       

      CC

      • Blanca_O's avatar
        Blanca_O
        NETGEAR Employee Retired
        Feb 08, 2022

        Hi Flyer1a

         

        Kindly send me a private message with your name, email address and device serial number. 

         

        Regards,
        Blanca
        Community Team

  • RusslC's avatar
    RusslC
    Aspirant
    Jul 13, 2021
    Hello netgear team,
    Could you please help to solve this issue: i cannot re connect to my circle app because i m not receiving the SMS with the passcode despite several attempts. It’s driving me crazy. What can I do please?
    Thanks
    Russ
  • deengear's avatar
    deengear
    Tutor
    Nov 05, 2021

    No SMS message ever reaches me either. Then how can I enter the passcode ? I don't have the Circle brick device - just my netgear router R6400v2 and the app does say it is compatible. So why no text message ? I tried the 'resend' multiple times.

    Please help.

     
    Model: R6400|AC1750 Smart WiFi Router